PROCESS IMPROVEMENT CONSULTANT (HYBRID)

WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a non-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only non-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

Base Salary: CAD $74,269.00 - 109,341.00

The Process Improvement Consultant will play a key role in driving the achievement of Enterprise Continuous Improvement (Ci) targets through excellence in process analytics and continuous improvement. This will be accomplished through effective partnering and coordination with stakeholders across all lines of business and enabling functions. As a key player of the Ci Center of Excellence (COE), the specialist will focus on mapping and analyzing processes, identifying opportunities for process improvement and automation (RPA / Ai), and implementing solutions to enhance efficiency and effectiveness. Additionally, this role will serve as a Subject Matter Expert (SME), building capabilities within the business by fostering a culture of continuous improvement through training, mentorship, and hands-on support.

Key Responsibilities

CI Initiatives

Lead process improvement projects leveraging Lean, Six Sigma, and other Ci methodologies.
Analyze current processes, identify inefficiencies, re-imagine processes and recommend optimized solutions.
Partner with business units to identify and recommend high-impact use cases for RPA and AI.
Develop and implement standardized processes and best practices across the organization.
Use consulting/inquisitive skills and systems thinking to identify patterns and root causes of operational challenges.
Develop and manage a portfolio of Ci initiatives that are measurable and drive value.
Collaborate with AI Specialists, IT teams and consultants as required to deliver process automation / re-engineering solutions.

Operating Model designs and SME Support:
Develop optimized Operating Model designs through process re-engineering and automation, supporting business growth and strategy plans.
Act as a Ci SME, providing guidance and mentorship to employees across the organization.
Facilitate value stream mapping (VSM) workshops for current / future state mapping, and training sessions to build Ci skills and knowledge.
Develop training materials, resources, and documentation to support capability building, allowing teams to manage growth effectively and efficiently.
Continuously invest in personal and team development by adopting emerging techniques and technologies in solution design and optimization.

Collaboration with Stakeholder Engagement
Partner with business leaders and stakeholders to identify areas of improvement and develop Ci plans.
Communicate project status, outcomes, and impact to stakeholders and leadership.
Collaborate with Workforce Planning Manager on operational reporting and to ensure staffing models reflect Ci initiatives.
Collaborate with Ai and internal IT teams on process automation (RPA / Ai) projects.

Performance Monitoring and Reporting
Track key performance indicators (KPIs) to measure the success of Ci initiatives.
Report on progress, achievements, and lessons learned to the Ci COE Lead and relevant stakeholders.
Ensure reporting and pipeline visibility to leadership.

WHO WE'RE LOOKING FOR

Bachelor’s degree in business, Engineering, or a related field (MBA preferred).
Minimum 3 years of experience in benefits, financial or similar industry.
Minimum 3 years of experience in process improvement roles including process mapping and analysis and identifying and recommending process re-engineering and RPA / Ai solutions for operational processes.
Lean Six Sigma Green Belt certification required (Black belt preferred).
Solid understanding of RPA and Ai tools including UiPath, Power Automate, GCP or similar tools.
Proven experience in process mapping using tools such as Visio and Miro.
Strong analytical skills and proficiency in data analysis and visualization tools (Power Bi).
Superior communication, presentation, and stakeholder management skills.
Effective facilitator – proven ability to bring people together and broker robust dialogue to solve problems
Proven experience in leading Ci initiatives and building capabilities within the organization.
Demonstrated ability to build cross-functional relationships and facilitate robust problem-solving discussions.

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.