Product Support Engineer

Product Support Engineer

Toronto, ON (Hybrid – 1 Day/Week In Office, Wednesdays)

Contract: 12 Months (Strong Extension Potential)

Are you a technical problem-solver who thrives in fast-paced environments and enjoys being the person who keeps critical systems running smoothly?

We're looking for a Product Support Engineer to join a high-performing team supporting mission-critical banking applications. This is an opportunity to work within a stable, enterprise-scale environment where you'll play a key role in incident management, operational excellence, automation, and continuous improvement.

Advantages
Why You'll Love This Opportunity

✔ Hybrid work model – only 1 day per week in the downtown Toronto office

✔ Highly stable application environment with limited after-hours disruption

✔ Exposure to modern cloud, monitoring, and database technologies

✔ Opportunity to lead major incident management and drive operational improvements

✔ Collaborative global team environment with strong business visibility

Responsibilities
What You'll Be Doing
Monitor, troubleshoot, and resolve production incidents to ensure system availability and performance
Lead and coordinate major incident calls, driving investigations and stakeholder communications
Manage Incident, Problem, and Change processes aligned with ITIL best practices
Collaborate with development, infrastructure, and business teams to deliver timely solutions
Identify opportunities for automation, process improvements, and operational efficiencies
Create and maintain support documentation, runbooks, and knowledge articles
Participate in holiday and vacation coverage rotations when required
Drive local and global initiatives that improve service quality and team effectiveness

Qualifications
What We're Looking For:

Required Experience
3–5 years of experience in Production Support, Application Support, Site Reliability, or a similar technical support role
Experience supporting banking, financial services, lending, or investment banking applications
Strong communication skills with the ability to confidently lead crisis calls and engage stakeholders during critical incidents
Proven ability to work effectively under pressure and manage competing priorities

Technical Skills
Monitoring & ITSM
Grafana
Splunk
Dynatrace
ServiceNow
Jira
Confluence
GENEOS, Control-M, or similar monitoring tools
Cloud, Infrastructure & Databases
Google Cloud Platform (GCP)
MongoDB
PostgreSQL
Oracle
Windows Server administration

Application Support

Ability to read, understand, and troubleshoot code in Java or TypeScript/Angular environments
Experience supporting technologies such as IIS, WebSphere, and MQ is an asset
Strong SQL troubleshooting and query execution skills
Nice-to-Have Qualifications
ITIL Certification
Investment Banking experience
Experience driving automation and operational excellence initiatives

Team & Environment

You'll join an established Toronto-based team supporting a critical business platform. While your primary focus will be one asset-class value stream, you'll have the opportunity to learn multiple business domains and technologies, providing broader exposure and supporting cross-team coverage when needed.

Summary
Interview will focus on technical discussions focused on troubleshooting, production support, incident management, and system operations.

If you're passionate about operational excellence, enjoy solving complex technical issues, and want to make a meaningful impact in a large-scale banking environment, we'd love to hear from you.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.