Publié il y a 29 jours
Product Support Representative
@ Brandt in Canada
Regina, Saskatchewan
En bref
Brandt Tractor Ltd is hiring a full-time Product Support Representative in Regina, SK, to support its branch network with parts orders, pricing and availability inquiries, and vendor coordination. The role works across shifts within a 24/7 Customer Service Centre, with outbound sales calls and multitasking across several systems.
Responsabilités :
- Process parts orders accurately and quickly
- Respond to parts pricing and availability inquiries
- Initiate outbound sales calls to generate orders
- Coordinate with vendors for parts options
- Support field staff on parts issues
Résumé des exigences :
- Strong customer service and problem-solving skills
- Excellent verbal and written communication
- Detail-oriented with high accuracy
- Ability to navigate multiple systems
- Flexible for various shifts in a 24/7 centre
- Outbound sales or call centre experience is an asset
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · ultipro
- Date publiée par l’employeur
- 2026-10-08
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-11-06
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Horaire | jour, soir, nuit |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Avantages mentionnés | Régime de retraite, Formation payée |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Brandt in Canada
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 785 |
Brandt Tractor Ltd is currently seeking a Product Support Representative for our Regina, SK location.
The Product Support Representative is responsible for supporting Brandt’s coast to coast branch network by processing parts orders, responding to pricing and availability inquiries and coordinating with vendors to ensure timely and accurate fulfillment. Various shifts are available to support our 24/7 Customer Service Centre.
Who We Are
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.
Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.
That’s Powerful Value, Delivered.
What You Will Be Responsible For
- Initiate outbound sales calls to customers to generate parts orders and support branch network sales goals.
- Respond promptly to parts pricing inquiries via phone, email, and text to provide accurate and timely information.
- Engage actively with customers through attentive listening to understand needs and recommend appropriate solutions.
- Accurately process parts orders ensuring customer requests are fulfilled quickly and without error.
- Confirm inventory availability and shipping timelines to manage customer expectations and enhance satisfaction.
- Coordinate with multiple vendors to offer customers various parts options, ensuring requests are met efficiently.
- Provide parts support to field staff by collaborating effectively to resolve product and parts-related issues.
- Navigate multiple web applications and systems simultaneously to deliver seamless customer service in a fast-paced environment.
- Contribute to team success by collaborating with colleagues and maintaining high standards of customer satisfaction.
What We Look For
- Strong customer service skills with a focus on satisfaction and problem-solving.
- Excellent verbal and written communication; French considered an asset
- Skilled multitasker with the ability to navigate multiple systems efficiently
- Detail-oriented with high accuracy in order processing
- Team player who thrives in fast-paced environments
- Flexible to work various shifts in a 24/7 service center
- Experience in outbound sales or call centers considered an asset
What We Offer
- Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
- Continuous Learning: through on-the-job training and educational opportunities.
- Opportunities for advancement within a growing company that values initiative and teamwork.
- Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
- Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.
When you work for Brandt, we work for you. It’s as simple as that.
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