Production Supervision - Inbound Support Team Leader

Who We Are:

Price Industries Limited, North America’s leading manufacturer and distributor of air distribution products (www.priceindustries.com). The founding principles of Price have never changed – business integrity, first-class service, innovation and a commitment to people. Our dependable quality, reliable delivery, and knowledgeable follow-up service have made Price a market leader in supplying air distribution, critical controls, and noise control products.

After more than 60 years, Price remains a privately held family company with a deep heritage and commitment to innovation and service. Our long-standing vision, values, and the Price way of doing business are the cornerstones of our success.

We are a dynamic, progressive and innovative organization looking for new talent in our growing Winnipeg manufacturing facility. If you thrive on new challenges, and working in a friendly, team-driven environment, you should consider the following opportunity.

What You Can Expect:

• Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services.

• Manulife Virtual Pharmacy - Access pharmacy services anytime, anywhere through the Manulife app, with eligible prescriptions delivered directly to your home.

• Manulife Mental Health and Counselling Services - Access confidential mental health and wellness support through the Manulife app, with convenient options to book counselling, consultations, and guided programs all in one place.

• Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage.

• Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).

• Wellness Reimbursement Program - Employees are eligible for a fitness centre or club membership reimbursement of up to $300 per year, this includes Fitness related App’s.

• Personal and Professional Development - We are committed to helping you reach your potential through training and education.

• Community Involvement - Generously supporting health, charities, youth, and education opportunities is our passion, and you’re invited to be a part of that.

• Our convenient Price Café offers free Tea and Coffee.

Inbound Support Team Leader

Reports To: Customer Service Manager

Direct Reports: Inbound Support Representatives

Job Purpose

The Team Leader, Inbound Support Services oversees the daily operations of the Inbound Support team, ensuring timely, accurate, and professional support for the Order Entry and Estimating groups.

As a working leader, this role balances hands-on operational responsibilities with team leadership, coaching, workload management, quality oversight, and issue resolution. The position works closely with cross-functional teams to support special orders, quote requests, EREQs, invoicing, credits, debits, and other customer service-related activities while driving service excellence and continuous improvement.

Key Responsibilities

Team Leadership & Work Coordination

• Lead, coach, and support the Inbound Support team to achieve productivity, quality, accuracy, and service-level targets.
• Coordinate daily workflow, prioritize incoming requests, and ensure work is assigned and completed efficiently.
• Monitor workload, response times, and request queues, escalating issues and balancing resources as needed.
• Provide guidance and support for complex requests, customer issues, and cross-functional challenges.

• Coordinate workload coverage during employee absences, vacations, training, and periods of increased demand.

Operational Support

• Support the processing and administration of special orders, quote requests, EREQs, invoicing, debit and credit requests, and related documentation.
• Oversee incoming quote and work queues to ensure requests are completed accurately and within expected turnaround times.
• Collaborate with Order Entry, Estimating, Production, Design, Sales, and Customer Service teams to resolve issues and support customer requirements.
• Provide hands-on operational support during periods of high volume or limited team capacity.

Coaching, Quality & Continuous Improvement

• Train and onboard team members while providing ongoing coaching, feedback, and performance support.
• Ensure work is completed accurately and in accordance with established procedures and quality standards across the team.
• Identify process gaps, workflow challenges, and training opportunities, and support initiatives that reduce work and improve service, turnaround times, efficiency, and communication.
• Monitor department metrics and contribute to reporting and continuous improvement efforts.

Qualifications

• Minimum Grade 12 education.
• Post-secondary education is preferred.
• Minimum one year of experience in a manufacturing environment.
• Previous leadership or coaching experience is considered an asset.

Skills and Abilities Required

• Proven ability to lead, coach, and motivate a team in a collaborative environment.
• Strong organizational, prioritization, and workload management skills.
• Effective problem-solving, decision-making, and conflict-resolution abilities.
• Excellent verbal and written communication skills.
• High attention to detail with a commitment to accuracy and quality.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office Suite and the ability to interpret product drawings.
• Strong interpersonal skills with the ability to collaborate across departments and build effective working relationships.
• Ability to handle confidential information with discretion and professionalism.
• Commitment to teamwork, continuous improvement, and customer service excellence.

Should this excellent opportunity interest you, please submit your resume, including salary expectations.

We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.