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Publié il y a 9 jours

Production Support Engineer

@ Arkhya Tech Inc.

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Toronto, Ontario

Contrat
Postuler
SIGNAUX

En bref

Arkhya Tech Inc. is hiring a contract Production Support Engineer, hybrid in Ottawa or Toronto, to provide L1/L2 application support for front office investment banking and capital markets platforms. The work covers deal capture, trade booking and lifecycle, and portfolio credit analytics, with incident triage, ITIL-aligned processes and ServiceNow case management.

Responsabilités :

  • Provide L1/L2 application support for front office platforms
  • Triage incidents and escalate with diagnostics and reproduction steps
  • Execute ITIL incident, problem and change processes within SLAs
  • Manage incidents, requests and changes end-to-end in ServiceNow
  • Troubleshoot trade booking and lifecycle flows with partner teams

Résumé des exigences :

  • Application support experience in investment banking or capital markets
  • Knowledge of TCP/IP and UDP networking
  • ITIL-aligned incident, problem and change management
  • Hands-on ServiceNow or equivalent ITSM experience

Outils et compétences

ServiceNow
Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur
2026-11-01
Première détection par notre source
2026-11-10
Mise à jour du dossier source
2026-11-10

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineDéveloppement logiciel
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Arkhya Tech Inc.

Toutes ses offres
ChampValeur
Offres sur Jobsy2
Description

Role : Production Support Engineer / Application Support Engineer

Location : Ottawa / Toronto (Hybrid)

Contract

Job Description:

you will provide L1/L2 application support for Front Office Investment Banking & Capital Markets technology platforms, with a focus on Deal Capture / Trade Booking & Lifecycle and Portfolio Credit Analytics workflows.

• Provide L1/L2 application support for Front Office platforms supporting deal capture, trade booking, lifecycle events, and portfolio credit analytics, ensuring stable operation and timely service restoration.

• Network support, TCP/IP, UDP.

• Perform incident intake, triage, impact assessment, and prioritization; resolve issues at L1/L2 where possible and escalate to L3/engineering/infrastructure with clear diagnostics, evidence, and reproduction steps.

• Execute ITIL-aligned Incident, Problem, and Change Management processes, ensuring adherence to SLAs/OLAs and consistent stakeholder communications.

• Use ServiceNow (or equivalent) to manage incidents/requests/changes end-to-end, including accurate updates, handoffs, approvals, and closure documentation.

• Troubleshoot functional and technical issues impacting trade booking and lifecycle flows (e.g., booking validations, lifecycle amendments, cancel/correct, and downstream confirmations/settlement integrations), coordinating with upstream/downstream teams as needed.

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