Professional Services Engineer

Job Description:

Grey Owl is looking for an experienced Professional Services Engineer to design, implement, migrate, and improve technology environments for our clients.

Grey Owl is a wholly owned subsidiary of Onni Group that evolved from Onni’s internal technology department into a full-service technology provider. Today, Grey Owl supports Onni Group and all of its subsidiaries across a large and diverse portfolio of residential, commercial, hospitality, construction, and mixed-use environments throughout North America, while also serving external commercial clients.

Learn more at https://greyowl.ai.

Only candidates currently located in the Vancouver, BC area will be considered. This is not a remote or hybrid role. Daily onsite presence is expected at the Grey Owl office in Downtown Vancouver.

This is a hands-on, project-focused engineering role. Most of your time will be spent delivering planned infrastructure, cloud, Microsoft 365, networking, security, and migration projects rather than working a queue of reactive support tickets.

Perks:

• Competitive pay & a Comprehensive Benefits Package.
• Benefits include company-paid extended health care, dental care, vision care, life insurance, critical illness, and critical life insurance.
• Annual Education Allowance
• Generous Referral Program
• Fun & collaborative company culture with lots of team-building events
• Local discounts to restaurants, clothing stores, personal training, and more
• Free access to a fully equipped gym
• Friends and Family rates for hospitality brands

What You Will Do

You will be responsible for the technical delivery of client projects from discovery and planning through implementation, testing, documentation, and handoff.

Typical projects include:

• New-client infrastructure onboarding and remediation
• Office moves and production infrastructure cutovers
• Infrastructure refreshes and upgrades
• Firewall, switching, wireless, VLAN, VPN, and routing implementations
• Backup, disaster recovery, and business continuity solutions
• Microsoft 365 tenant migrations involving Exchange Online, Teams, SharePoint, and OneDrive
• Microsoft Entra ID, Conditional Access, MFA, identity synchronization, and hybrid identity
• Windows Server and Active Directory migrations, upgrades, and remediation
• Server, file-service, and workload migrations
• VMware and Hyper-V deployments and migrations

You will also:

• Develop implementation plans, migration plans, rollback procedures, and technical checklists
• Assess existing client environments and identify technical dependencies before implementation
• Test and validate solutions before and after production deployment
• Troubleshoot complex technical issues encountered during projects
• Coordinate with clients, vendors, service providers, and internal teams
• Track progress against project scope, schedule, and budget
• Identify scope changes and raise them before additional work is performed
• Maintain accurate project and technical documentation
• Update diagrams, configuration records, asset information, and other client documentation
• Complete technical handoffs to Grey Owl’s Managed Services team
• Provide knowledge transfer to internal teams and, where required, clients
• Identify opportunities to standardize and automate deployment processes

What We Are Looking For

We are looking for someone who can independently deliver production infrastructure projects, not someone whose experience is primarily limited to service desk support.

You should have:

• 5+ years of professional IT infrastructure experience
• 3+ years working within an MSP, IT consulting firm, or professional services organization
• Demonstrated experience independently delivering infrastructure projects
• Experience performing production migrations and infrastructure cutovers
• Experience working directly with small and mid-sized business clients
• Strong troubleshooting and analytical skills
• Strong technical documentation skills
• Professional client-facing communication skills
• Experience working within a PSA or project-management system

How You Work

A strong Professional Services Engineer:

• Plans before making production changes
• Understands the project scope before beginning work
• Identifies missing prerequisites and risks early
• Takes ownership of technical outcomes
• Communicates proactively when conditions or timelines change
• Recognizes scope creep
• Tests thoroughly before considering work complete
• Documents changes as part of the implementation
• Builds solutions that can be effectively supported after project handoff
• Automates repetitive deployment activities where practical
• Knows when to troubleshoot independently and when to escalate

Certifications

Relevant certifications are valued, but practical experience is more important.

Examples include:

• Microsoft 365 or Microsoft identity certifications
• Fortinet certifications
• Cisco CCNA or CCNP
• VMware Certified Professional
• Veeam certifications
• CompTIA Network+, Security+, or CySA+
• ITIL Foundation
• Project management certifications such as CAPM or PMP
• Equivalent combinations of experience, education, and certifications will be considered.

Location and Work Schedule

This position is fully onsite in Vancouver, BC. Remote and hybrid arrangements are not available.

The role includes regular work from the Grey Owl office in Downtown Vancouver and travel to client locations throughout Greater Vancouver, depending on project requirements.

Most work is completed during normal business hours. Some projects require scheduled evening or weekend work, which is generally planned in advance.

Salary Range:

$95,000 - $120,000

About The Company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.