Program Assistant - LINC

Job Title: Program Assistant - LINC
Status: Regular, Part-Time (Union position)
Vacancies: 1

Grid: 10
Wage: $27.53/hr – $31.57/hr (starting at $27.53/hr)

Hours: 21 hours /week
Schedule: Monday-Thursday

Start Date: As soon as possible
End Date: March 31, 2027

Date Posted: October 15, 2026
Closing Date: Open Until Filled

Please note that internal applicants must apply by October 21, 2026. Internal applications received after this date will not be considered as internal and seniority will not apply. Position will remain open until filled.

The Opportunity:

The LINC Program Assistant is responsible for the maintenance of wait lists, student registration, client record keeping and LINC customer service.

The key areas of responsibility are:

• Performs client intake and registration, maintains knowledge of seat availability, and IRCC program eligibility requirements;
• Answers client inquiries and provides program information both in person, and over the phone;
• Maintains waitlist, contacts students when seats are available, registering and placing students in class and maintains student records as required by i-CARE;
• Performs duties related to the LINC program, such as typing letters, PBLA reports, monthly reports, class lists, waitlists, attendance sheets, etc.;
• Acts as a liaison to settlement counsellors providing referrals for LINC clients;
• Liaises with assessment center regarding client referrals and space availability;
• Compiles and maintains program statistical information and reports as required by IRCC;
• Performs opening and closing office procedures

Qualified candidates will possess:

• Certificate in Office Administration and a minimum 1-year experience in an office environment; or an equivalent combination of education, training and experience;
• Strong written and spoken English communication skills;
• Excellent computer and Internet skills (advanced knowledge of MS Office, Excel and other databases), with a typing speed of 50wpm;
• Competency with office equipment, procedures and business communications;
• Professional telephone manners and interpersonal skills;
• Ability to work cooperatively within a team, have excellent organizational and time management skills.
• Cross cultural competency.

A Criminal Record Check is a requirement of employment.

Please note that we currently have staff on the recall list. If an applicant on the recall list applies to this vacancy, the provisions under Article 13.5 "Recall" of the Collective Agreement will apply and we will not consider internal applications from those with less seniority.

APPLICATION REQUIREMENTS:

To apply, please upload your resume and cover letter as separate attachments. As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered.

This position is not available for sponsorship, only candidates legally entitled to work in Canada can be considered.

To view all opportunities at DIVERSEcity visit www.dcrs.ca/work-with-us/.

ADDITIONAL INFORMATION:

This position is based in our Surrey office and is "in-person" services. DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit https://www.dcrs.ca/news/diversecity-re-opening-plan/. Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.

A comprehensive job description will be provided to all candidates shortlisted for interviews.

DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at ([email protected]). Any personal information provided will be maintained in confidence.

About DIVERSEcity

DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 46+ years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion. To learn more about DIVERSEcity visit us at https://www.dcrs.ca/.

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.