Program Director, Quality Assurance & Safety

Your Opportunity:

Assisted Living Alberta (ALA) is seeking a highly collaborative and influential leader to join the Program Excellence, Planning, Performance and Quality portfolio in a provincial role that advances safety, quality, and experience across continuing care services. Reporting to the Senior Director, Quality Assurance, Accreditation and Safety, the Program Director, Quality Assurance and Safety provides strategic and operational leadership for provincial programs focused on safety, Quality Assurance Reviews (QARs), emergency preparedness, outbreak management, and Office of the Auditor General (OAG) recommendation monitoring across ALA-operated and contracted continuing care services. Leading two Program Managers and their teams, this role is accountable for advancing a culture of safety, learning, quality, and continuous improvement through oversight of provincial safety reporting, risk management, system learning, and quality assurance. The Program Director works closely with operational leaders, healthcare providers, and sector partners to ensure safety and assurance findings drive meaningful system improvement, strengthen service quality, and enhance organizational readiness and resilience. As a trusted advisor to senior leadership, the Program Director provides expert guidance on emerging risks, safety trends, quality assurance findings, emergency preparedness, and outbreak response, helping shape strategic decisions and improve outcomes across Alberta's continuing care system. If you are a strategic healthcare leader seeking provincial impact, we encourage you to apply.

Description:

In addition to the above, the Program Director, Quality Assurance and Safety translates the strategic direction, frameworks and governance set by the Senior Director into operational programs, processes, and standards. The position ensures these programs are delivered consistently across providers, programs, and geographic areas, and that they produce timely, reliable information to support decision-making. The Program Director oversees provincial safety event management, escalation, and system learning, and ensures significant and emerging safety risks are identified and brought forward to the Senior Director. The position oversees the operation of the QAR program, ensuring reviews are conducted under approved Quality Assurance Committees in accordance with Section 9 of the Alberta Evidence Act, applicable policy, and recognized systems-based methodologies. The position also oversees provincial continuing care emergency planning and business continuity, coordination of outbreak management with operators and public health partners, and monitoring and reporting on the implementation of OAG recommendations relevant to continuing care. Leading two Program Managers and their teams, the Program Director works closely with Accreditation, Quality Improvement, Client Experience, Program Excellence, Operations and external partners to ensure safety and assurance findings are acted upon. The position provides expert advice to the Senior Director and senior leadership on safety, QAR, emergency, outbreak, and OAG matters.

• Transition Company:
Assisted Living Alberta
• Classification:
Program Director
• Union:
Exempt
• Unit and Program:
Quality, Accreditation, Experience
• Primary Location:
South Tower
• Location Details:
Eligible to work remotely within Alberta
• Negotiable Location:
Provincial
• Employee Class:
Regular Full Time
• FTE:
1.00
• Posting End Date:
20-NOV-2026
• Date Available:
30-NOV-2026
• Hours per Shift:
7.75
• Length of Shift in weeks:
2
• Shifts per cycle:
10
• Shift Pattern:
Days
• Days Off:
Saturday/Sunday
• Minimum Salary:
$57.07
• Maximum Salary:
$100.39
• Vehicle Requirement:
Driver's License, Vehicle Required

A Master’s degree in health administration, health sciences, nursing, allied health, business administration or a related health care discipline is required. Undergraduate education and professional preparation in a clinical health discipline or an equivalent combination of clinical education and relevant experience. A minimum of eight years of progressively responsible experience in a complex healthcare environment, including at least four years of leadership experience in patient safety, quality assurance, quality improvement or a related function is required for this position.

Demonstrated experience leading programs that span multiple service settings, organizations or providers is required. Strong knowledge of systems-based approaches to safety, incident analysis, quality assurance and organizational learning, as well as demonstrated ability to analyze complex quality and safety information, identify risks and provide clear advice to senior leadership. In addition, demonstrated leadership, judgment and relationship-management skills, including the ability to lead managers and influence independent service providers, is required for this position.

Formal training in patient safety, healthcare quality, systems analysis, human factors or quality assurance processes and review methodologies. Training or certification in emergency management (eg; Incident Command System) or infection prevention and control. Continuing care experience.