Program Manager, Youth Transitions Support

JOB OPPORTUNITY: Program Manager, Youth Transitions Support

Program Manager, Youth Transitions Support Competition #58-26

About Our Opportunity

Working within the mission, vision, values and person-centred philosophy of the Agency, the Program Manager is responsible for the management, quality, and supervision of the designated program area. As a member of the management team, the Program Manager supervises staff members, participates in budgeting and manages within their budget, as well as fostering relationships with funders and other internal and external parties. The manager will work with colleagues and co-workers in collaboration with key internal and external stakeholders to achieve excellence in client and family-centred care, within a complex multi-site environment that extends to the community. It actively supports the Agency’s awareness and goals around diversity and inclusion.

This role oversees the Directions Youth Services Safehouse Program, the 10K Supportive Housing Program, the Transitions from Youth to Adult (TYA) Program, and the Directions Outreach Program, and includes a complex program portfolio supporting youth ageing out of care on a service continuum. This position oversees assistant managers, supervisors and frontline youth workers, and is responsible for day-to-day operations. This role reports to the Program Director, Youth Services. This position participates in the on-call managers cell phone rotation to provide afterhours support to our 24-7 programs across Directions Youth Services.

We Value You­­­­- Benefits:

• Flexible scheduling to accommodate life/work balance
• Three weeks’ vacation for full-time staff * entitlement increases from there
• Three paid household leave days a year
• Two paid Wellness Days a year
• Paid sick days
• Two and a half paid Agency days for full-time staff
• Five paid days for education leave/year
• One paid Moving Day/year
• Subsidized professional association annual dues (if applicable)
• Referral bonus program
• Milestone celebrations
• On-the-job education through various Lunch and Learns
• Safe and Respectful Work Environment
• Opportunities for Growth
• Ongoing support, mentoring, and recognition to help with engagement and career growth
• A work culture that values transparency, teamwork, learning, fairness, and integrity

Health and Wellness Resources:

• Generous benefits after 3 months.
• A comprehensive health and dental benefits plan to support your health and well-being
• Option of psychological/counselling services (up to $1500/year)
• Employee Assistance Plan
• Long-Term Disability Plan
• Insurance, Travel insurance, ++

Pension: Municipal Pension Plan enrollment for eligible employees

Work Hours: 37.5 hours per week, Monday to Friday 9am-5pm with flexible hours and some evening/week-end support required

Salary: MGP5 ranging from $47.05 to $52.17 per hour

Location: Safehouse (confidential location) and 1136 Burrard Street

Posting End Date: Posting will remain open until filled

What do you need to succeed?

Education, Training, Experience

• Relevant Bachelors / Masters degree from an accredited institution in Social Work, Psychology, Human Sciences or other related field, with 7 years’ experience in a relevant domain, including 5 years' experience managing and leading team members
• Experience working with homeless and street-involved youth
• A combination of work experience and education may be considered

Program Management

• Communicate program/unit strategic direction incorporating FSGV’s vision, values and strategic direction and ensure integration into practice by interdisciplinary team members
• Collaborate in the development of the program budget to complement strategic direction within existing fiscal constraints and using best utilization methods to thoroughly monitor and adhere to allocated budget
• Ensure the program activities operate within the policies and procedures of the Agency, accreditation, licensing and practice standards; field all concerns/incidents that affect program contract, agency policy, personnel issues and community relations
• Develop and maintain professional relationships with government agencies and all professional and non-professional groups or individuals involved with the programs, including relevant education bodies and grant funders

Program Planning

• Assist the Program Director in developing funding proposals for programs to ensure the continuous delivery of service
• Manage service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies
• Develop, recommend, implement, and evaluate staffing patterns, rotations and vacation schedules to ensure staffing to meet client needs

Program Quality

• Write reports on programs and services for senior management and for funders
• Monitor program activities on a regular basis to ensure quality services
• Report evaluation findings to the Program Director, CEO, and Board, and recommend changes to enhance programs as appropriate
• Identify and evaluate the risks associated with program activities and take appropriate action to control the risks

Performance Management

• Supervise program staff by providing direction, input, and feedback; regularly meeting with staff and team to engage, support, and mentor program staff, and implement effective performance management processes in an interdisciplinary team environment
• Ensure all staff members receive appropriate training in accordance with agency and accreditation standards
• Provide consultations as appropriate to managers and supervisors regarding work or employee-related issues

Role Qualifications and Skills include, but are not limited to

• Awareness of community services, resources and systems and ability to work with these; competence in working with a multi-cultural community prioritizing issues related to diversity and inclusion
• Strong computer literacy with word processing, spreadsheet and/or database is required for this role
• A committed ability to keep informed about evolving trends and practices, share knowledge, and support staff to integrate innovation into the delivery of quality care/services
• Strong ability to collaborate with internal and external stakeholders to develop, manage and evaluate clinical programs considering client needs, service delivery interrelationships, and service potential within a complex environment
• Ability to understand available resources for programs and keep quality at the forefront of all resource utilization decisions; providing feedback and detailed analysis on budget variances, and making recommendations for corrective action
• Thorough knowledge of adolescent development, at-risk youth, child welfare system, substance misuse, mental health issues and trauma-informed practice

Additional Requirements

• Successful completion of a Criminal Record Check
• Valid BC Driver’s license is an asset
• First Aid Level 1, CPR and Naloxone training an asset

How to apply

If you are applying through any other platform, kindly ensure that your application is submitted via our career website at https://fsgv.ca/about/join-our-team/careers/

Short-listed candidates will be contacted for interviews. We thank all candidates and searchers for your interest.

We believe in the power of inclusion and the power of enabling all our staff to thrive by embracing diversity and fostering equality. We are committed to creating an inclusive environment for all staff that dismantles barriers and creates opportunities. Our organization is committed to recruiting a diverse workforce representing the communities we proudly serve while encompassing the principles of equity, inclusion, and diversity. Decisions regarding recruitment, hiring, promotion, compensation, and all other terms and conditions of employment will be made without regard to race, colour, ancestry, place of origin, political beliefs, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or non-applicable criminal condition.

If you require a disability-related accommodation to participate in the recruitment process or are an internal candidate, please email your resume and cover letter (indicating the competition number #58-26 in the email subject line) to [email protected].

We gratefully acknowledge that our programs are delivered on traditional and ancestral lands and waters of the Coast Salish peoples, including the Xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh Úxwumixw (Squamish), Sel̓íl̓witulh (Tsleil Waututh), Qayqayt, Katzie, Kwantlen, Kwekwetlem, Semiahmoo, Matsqui, and Tsawwassen First Nations. Huy ch q’u.

Click to read our commitment to reconciliation, justice, and equity.

JOIN US FOR A MEANINGFUL CAREER HELPING OTHERS AND BRING YOUR AUTHENTIC SELF!

About Us

When you work with us, you will join a caring team of people who will value you as a whole person. You will also have the opportunity to do meaningful, leading-edge work that has a direct impact on the local community.

Directions Youth Services is a division of Family Services of Greater Vancouver (FSGV), which for more than 90 years has provided a variety of essential resources for children, families, and individuals in the Greater Vancouver community. We believe in the resiliency of Vancouver’s youth who are at-risk, homeless, and street-involved. We assist youth under the age of 25 to get counselling for trauma, mental health, or substance issues. Our teams strive to create spaces and build connections with youth who are facing challenges of street life, substance use, mental health concerns, and disconnection from their communities. Directions inclusive programs of shelter and drop-in, safe houses, and other unique programs are committed to being a community leader in harm reduction work and fostering low-barrier spaces where all youth are welcome.