Program Supervisor

Date Posted: November 10, 2026

Position Title: Program Supervisor

Location: Chilliwack Landing & Cheam Leisure Centres

Terms: Full-TimePermanent

Hours: 35 hours per week

Schedule: Tuesday to Saturday schedule; includes mornings, afternoons, and evenings

Start Date: As soon as possible

Salary: $67,000 - $68,500 annually

Reports To: Centre Manager

Benefits:

• Free YMCA Gym Membership and/or Y@Home
• Training and Professional Development Opportunities
• Extended Health and Dental Benefits
• Extensive Employee assistance program
• Reduced childcare rates and priority placement for YMCA Staff
• Be part of a charitable organization that positively impacts the community

*Some benefits may vary based on region and employment terms

Nature and Scope

YMCA BC cares about raising healthy and resilient children, ensuring youth feel confident and supported and helping people feel healthy and connected to others in the community. We believe that everyone deserves to be healthy in spirit, mind and body. Our state-of-the-art centres of community offer a range of health, fitness, and aquatics programs for individuals and families.

The Program Supervisor provides operational leadership for the Child, Youth & Family and Fitness departments across the Cheam and Chilliwack Landing Leisure Centres, ensuring programs are safe, high-quality, and financially sustainable while supporting the YMCA BC's mission and strategic objectives. They are responsible for the planning, implementation, promotion, evaluation, and continuous improvement of programs, as well as overseeing staff performance, member experience, and daily departmental operations. This position also fosters strong relationships with members, community partners, and internal departments to enhance community engagement, increase program participation, and deliver exceptional service. Through strategic leadership and collaboration, the role helps drive positive outcomes for both participants and the broader community.

Major Responsibilities:

• Lead the day-to-day operations of the Child, Youth & Family and Fitness departments across two YMCA centres, ensuring programs and services are delivered safely, effectively, and in accordance with organizational standards and risk management policies.
• Oversee the administration, scheduling, and delivery of recreational, fitness, wellness, child, youth, and family programs to provide high-quality experiences for members and participants.
• Recruit, hire, onboard, train, schedule, supervise, coach, and evaluate staff, fostering a positive, inclusive, and high-performing team culture.
• Provide ongoing leadership, mentorship, and performance management to staff, supporting professional development and ensuring accountability to departmental goals and service standards.
• Develop, implement, promote, and evaluate programs that respond to community needs and support participation, engagement, retention, and member satisfaction.
• Create seasonal program plans, establish schedules and pricing structures, monitor registrations and participation trends, and recommend improvements to enhance program outcomes and financial sustainability.
• Assist with monitoring departmental budgets, program revenues and expenses, payroll, purchasing, inventory management, and resource allocation to support efficient operations.
• Collaborate with Marketing and internal departments to promote programs, workshops, classes, and special events while building strong partnerships with families, schools, community organizations, and other stakeholders.
• Provide operational leadership as a Duty Supervisor, supporting branch-wide initiatives and events while ensuring exceptional customer service, participant safety, emergency preparedness, and compliance with organizational policies and procedures.

Qualifications-you bring:

• Certificate, diploma, or degree in Recreation, Child and Youth Care, Kinesiology, Physical Education, Business Administration, Personal
• Training, or a related field, or an equivalent combination of education and experience.
• Five years of progressively responsible experience in recreation, fitness, child and youth services, or community programming, including
• leadership responsibilities.
• Experience supervising and supporting employees and volunteers.
• Experience developing, implementing, promoting, and evaluating programs.
• Experience supporting budgets, staff scheduling, payroll, purchasing, and administrative processes.
• Experience building community partnerships and coordinating special events.
• Experience using Microsoft programs such as Word, Teams, Excel and Outlook
• Proven self-starter, problem solving skills, organized and takes initiative
• Well-developed interpersonal skills and ability to establish rapport with diverse membership, staff, volunteers, community, stakeholders and partners
• Excellent written communication and public speaking skills
• Demonstrated experience and sensitivity in dealing with members of different cultures and backgrounds, including visible and invisible dimensions of diversity
• Successful candidates will be required to provide 3 satisfactory references
• Successful candidates will be required to provide a current and satisfactory Criminal Record Check with a Vulnerable sector search issued no later than six (6) months preceding the start date.

About YMCA BC:

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca.

Application Process-

ready to make a difference?

We invite you to apply today and find your WHY!

Internal Applicants: Please apply online to this position through the ADP Workforce Now Career Centre. (Myself > Talent > Career Centre)

Application Deadline: Until Filled

You will receive an automated notification to confirm receipt of your application.

• If short-listed for a position: We will contact you to move forward to the next step.
• If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests.

Note: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply—even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.

Thank you for your interest and application.