Project Coordinator and Customer Support

Join Our Growing Team as a Project Coordinator and Customer Support – Where Innovation Meets Sustainability

Company Description

We are a pioneering Home Energy Efficiency company that is dedicated to providing eco-friendly solutions to homeowners. Our team of highly skilled technicians and engineers specialize in designing and installing HVAC systems that are energy-efficient, cost-effective, and environmentally responsible.

What sets us apart from other Home Energy Efficiency companies is our commitment to innovation.

We believe that investing in our team is essential for our success. We offer comprehensive training programs for new employees, ensuring that they have the skills and knowledge they need to excel in their roles. We also compensate our team generously and foster a collaborative work environment where everyone is encouraged to contribute their ideas and expertise.

Job Description

With over 15 years of experience in Home Energy Efficiency products and services we have become a leading expert in the industry and is looking for Project Coordinator and Customer Support that want to pursue an exciting career in the energy efficiency space.

Responsibilities:

• Serve as the primary point of contact for customer inquiries, complaints, and requests. Address customer concerns promptly and professionally, always ensuring a positive customer experience.
  
• Work closely with internal teams, such as sales and finance to ensure timely delivery and resolution of customer issues.
  
• Offer technical assistance and troubleshooting support to customers experiencing issues. Collaborate with the technical team to resolve complex problems and provide solutions tailored to customer needs.
  
• Maintain accurate records of customer interactions, transactions, and account activities in the CRM system.
  
• Coordinate and schedule HVAC service calls, ensuring timely dispatch and job completion by communicating effectively with technicians.
  
• Analyze service data to optimize technician routes and schedules, making adjustments for efficiency and urgency.
  
• Provide excellent phone etiquette when handling client communications and emergency service calls, ensuring swift and effective responses.
  

Requirements

· Strong communication, interpersonal, and problem-solving skills.

· Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.

· Attention to detail and a commitment to delivering high-quality service to customers.

· Previous experience in a dispatch role preferred.

· Time management.

· Experience in the HVAC or related industry is beneficial

· Highly organized.

Schedule: Monday to Friday; Weekends as needed

Salary: 18/hour – 24/hour

Work remotely: No

Job Type: Full-time

Benefits:

• On-site parking
  

Flexible language requirement:

• French not required
  

Schedule:

• Monday to Friday
  
• Weekends as needed