Project Manager II Digital and Information Services

The Digital and AI Project Manager II is responsible for planning, coordinating, and delivering medium-scale digital health initiatives within the Digital Project Management Office. Working in partnership with clinical, operational, and technical stakeholders, the Project Manager II supports the evaluation, planning, and implementation of digital health solutions, including patient-facing applications, workflow-enabling technologies, automation, and AI-enabled initiatives.

Key Responsibilities

Project Planning & Development

• Plan, design, and deliver medium-scale digital health and technology-enabled transformation projects impacting one or more departments.
• Conduct needs assessments to define project scope, objectives, deliverables, timelines, risks, and resource requirements.
• Support the development of business cases, project proposals, options analyses, and value assessments by gathering requirements, analyzing data, researching best practices, and evaluating potential solutions.
• Contribute to the assessment and planning of digital health, automation, and AI-enabled initiatives, considering organizational priorities, clinical needs, operational readiness, and anticipated benefits.
• Develop and maintain project schedules, budgets, workplans, and documentation to support delivery within agreed timelines and resource constraints.
• Ensure project plans and deliverables align with applicable legislative requirements, organizational policies, and privacy and security considerations.

Project Implementation & Delivery

• Lead end-to-end implementation of assigned projects, coordinating activities and deliverables across interdisciplinary teams.
• Develop and manage integrated project plans, workplans and communication plans.
• Apply standard project management tools, templates and governance practices; contribute to continuous improvement of PMO standards.
• Track milestones, issues, decisions and actions; escalate risks and barriers appropriately.
• Support the evaluation, testing, implementation, and adoption of digital solutions, including automation and AI-enabled tools, as applicable to assigned projects.

Stakeholder Engagement & Change Support

• Build strong working relationships with clinical, operational, digital and vendor stakeholders to enable adoption and sustained change.
• Facilitate working sessions, project meetings and workshops; ensure clear documentation and follow-up.
• Support change management activities (e.g., readiness planning, training coordination, communications, workflow impacts) in collaboration with partners.

Monitoring, Documentation & Reporting

• Prepare project status reports, dashboards and presentations for sponsors and governance forums.
• Ensure accurate collection, analysis and documentation of project information, decisions and outcomes.
• Maintain project repositories and support lessons learned and post-implementation reviews.

Quality Improvement & Performance Measurement

• Promote a culture of continuous quality improvement aligned with Unity Health Toronto’s mission and values.
• Collaborate with stakeholders to define measures of success and monitor project benefits and performance indicators.

Corporate & Cross-Functional Responsibilities

• Represent the Digital PMO on committees, working groups and project forums as assigned.
• Perform cross-functional duties as required to support corporate priorities and program delivery.

Safety & Confidentiality

• Adhere to all patient and employee safety and confidentiality policies.
• Identify, report and respond to safety risks and confidentiality breaches in accordance with hospital procedures.

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Health Administration or an equivalent combination of education and experience.
• 3–5 years of project management experience in a healthcare environment, including experience supporting evaluation and/or implementation of digital health solutions and/or patient-facing applications (preferred).
• Project Management Professional (PMP) certification preferred (or actively pursuing).
• Lean/Six Sigma training or demonstrated quality improvement experience is an asset.
• Demonstrated facilitation, collaboration and negotiation skills with diverse stakeholder groups.
• Experience supporting business case development, options analysis, value assessments, or implementation planning is an asset.
• Experience supporting the evaluation, implementation, or deployment of AI-enabled tools, automation, or other emerging digital technologies is an asset.
• Excellent written and verbal communication, presentation and influencing skills.
• Strong analytical, organizational and time-management skills; ability to manage multiple priorities in an ambiguous environment.
• Understanding of clinical workflows and the use of clinical/operational data to support improvement.
• Proficiency with Microsoft 365 (Word, Excel, PowerPoint, Teams) and project planning tools (e.g., Microsoft Project) required.
• Demonstrated professionalism, adaptability and commitment to Unity Health Toronto’s mission and values.

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.