QA Lead (Automation)

Veriforce is seeking a hands-on QA Lead to advance Quality Engineering for our SaaS platform and service integrations.

You will combine technical leadership with practical delivery: designing AI assisted test strategies, building and reviewing automation, strengthening CI/CD quality controls, and helping teams diagnose failures and prevent defects.

Working closely with Engineering, Product, and DevOps, you will make quality a shared responsibility throughout the SDLC, improving testability, shortening feedback cycles, and providing clear evidence for release decisions

What that means day-to-day:

• Define and own the QA strategy, quality standards, testing methodologies, and governance frameworks across projects and products.

• Define risk-based testing across UI, API, integration, end-to-end, regression, and production validation, partnering with Engineering and Product to clarify acceptance criteria, improve testability, and communicate coverage gaps and release risks

• Develop and drive automation-first practices, scalable automation frameworks, and promote continuous testing across the CI/CD pipeline

• Embed approved AI tools into test design, automation development, code analysis, failure triage, and maintenance, with validation, review, and data-protection controls that deliver measurable improvements.

• Own Test organization, traceability, regression selection, and execution reporting; lead evidence-based defect triage and root-cause analysis.

• Strengthen API contracts, authentication, authorization, multi-tenant access, configurable workflows, and cross-service data validation, including coverage for downstream failures

• Track actionable quality metrics and mentor QA/SDET engineers through test planning, code reviews, debugging, and test-architecture guidance.

• Work closely with cross-functional leadership to communicate quality risks, provide release recommendations, and drive informed decisions.

What you’ll need to be successful:

• 7+ years of experience in QA, Quality Engineering, or SDET roles, including demonstrated technical leadership.
• Strong hands-on experience with Playwright, including building, maintaining, and debugging automation beyond test scripts alone
• Practical use of AI coding assistants and agents, including evaluating generated code and measuring workflow improvements
• Experience with TestRail or an equivalent test-management platform, including traceability and execution reporting.
• Experience with performance, accessibility, security, and other non-functional testing
• Experience integrating automated testing into CI/CD pipelines using tools such as Jenkins, GitHub Actions, GitLab
• Experience assessing release readiness, managing quality risks, and providing evidence-based go/no-go recommendations
• Proven ability to mentor, coach and develop team members, fostering technical excellence and professional growth

Nice to have:
• Can design and evolve automation frameworks, not just write scripts
• Understands code quality, APIs, architecture, CI/CD, and technical trade-offs.
• Understands how AI can improve test design, execution, and analysis
• Takes accountability for product quality across the entire SDLC
• Uses meaningful quality metrics to drive engineering improvements.
• Understands multi-tenant SaaS platforms, integrations, role-based access, and configurable workflows

What you’ll get in return:

We have a hybrid workplace policy. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!

Personal Health & Wellbeing

>🧠 Integrated mental health & wellbeing support

>🌴 Vacation – starting at 3 weeks

>💟 Wellness Days & Annual Giving Day – an extra to give back to yourself or your community

>🩺 Comprehensive medical and dental coverage

> 😴 End of the year, company-wide shut down for you to relax and recharge

Future Planning

>🏫 LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work.

We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
• An initial discovery call with the recruiter
• A first stage interview via Microsoft Teams
• Additional interview with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.