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QE with CC Tools & Amazon Connect (French)

@ Staffmax

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Toronto, Ontario

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SIGNAUX

En bref

Staffmax is hiring a quality engineer for a contact centre automation role in Toronto, ON, on a hybrid schedule with a salary of $110,000 to $120,000. The work covers testing IVR, routing and agent desktop automation on Amazon Connect and contact centre platforms, plus technical leadership for maintenance releases and production support. French-speaking candidates with strong testing skills are preferred.

Responsabilités :

  • Test IVR and routing automation for contact centre platforms
  • Automate UI and API tests with Selenium, Postman or Karate
  • Test agent desktop automation
  • Lead technical work on releases and production support

Résumé des exigences :

  • Strong quality engineering experience with contact centre platforms
  • Core Java knowledge
  • Experience with Agile environments and Git/Bitbucket, JIRA
  • AWS and Amazon Connect knowledge is a plus
  • French-speaking candidates preferred

Outils et compétences

CyaraHammerSeleniumPostmanKarateIntelliJEclipseGitBitbucketJIRA
Source et dates

Site carrière / système de candidatures · careerpage

Date publiée par l’employeur
2026-10-04
Première détection par notre source
2026-10-11
Mise à jour du dossier source
2026-10-11

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauSenior
DomaineDéveloppement logiciel
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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ChampValeur
Offres sur Jobsy159
Description
Role: QE with CC Tools & Amazon Connect
Work Model: Hybrid.
Work Location: Toronto, ON
Salary Range: $110,000 – $120,000

Contact Center Automation Engineer

Key Skills & Responsibilities:

  • Strong expertise in Quality Engineering (QE) and testing for Contact Center platforms.
  • Hands-on experience with IVR and routing automation using tools such as Cyara, Hammer, or similar.
  • Experience with test automation across UI and APIs using Selenium, Postman, Karate, or similar tools.
  • Experience with Agent Desktop automation and testing.
  • Strong knowledge of Core Java.
  • Ability to provide technical leadership for maintenance releases, enhancements, and ongoing production/support activities.
  • Familiarity with Git/Bitbucket, JIRA, Confluence, IntelliJ, Eclipse, and similar development/testing tools.
  • Experience working in a structured, scaled Agile environment.
  • Strong knowledge of AWS and Amazon Connect is a plus.
  • French-speaking candidates with strong testing capabilities are preferred.
  • Strong troubleshooting, analytical, communication, and collaboration skills.

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