Quality and Patient Safety Consultant

Grow Your Career at Brant Community Healthcare System (BCHS)

At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment to the people who rely on us.

• Brantford General Hospital – Our acute care hospital offering a full spectrum of inpatient and outpatient services.
• The Willett in Paris – Home to our urgent care centre and transitional care services, supporting patients through every step of their healthcare journey.

With over 130 years of service, BCHS is evolving with a renewed focus on excellence, collaboration, and innovation. Our strategic priorities center on Quality Care, Connected Teams, and a Healthy Future for our patients, our people, and our community. Our culture is shaped by our core values and pillars:

Core Values: Be Bold and Courageous | Commit to Excellence | Champion Equity | Be Trustworthy
Four Pillars: Patient-First | People-Centred | Partnership-Based | Progress-Focused

These values reflect who we are, what we stand for, and how we work together to have influence. Join us in shaping the future of healthcare—right here at BCHS.

Why Choose BCHS?

• Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
• Flexible Scheduling – Within a standard work week
• Career Growth – Internal job postings, mentorship programs, and leadership development.
• Predictable Work Locations – Stability and consistency in your work environment.
• Collaborative Team Culture – Work alongside skilled professionals in a supportive, interdisciplinary setting.
• Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
• Commitment to Safety – Comprehensive safety programs for all
• Competitive Compensation and Benefits –– Salaries and benefits designed to align with industry standards, reinforcing our commitment to attracting and retaining top talent. Excellent Pension Plan.
• Diversity & Inclusion – We are actively working to diversify our teams and remove systemic barriers in hiring, retention, and advancement. We track and report on our progress because representation matters. We regularly review our benefits, policies, and programs through an equity lens to meet the needs of our diverse teams. Provide accommodations for religious practices and use trauma-informed policies that support mental wellbeing.
• Recognition & Rewards – Employee appreciation programs and professional recognition opportunities and Corporate Committee
• Community Impact – Make a real difference in patient care and public health every day.
• Choose Civility – Where every interaction matters. Civility and respect shape our workplace, as individuals treat one another—and the communities we serve with dignity, empathy, and cultural awareness. We foster a culture of civility by raising awareness, setting clear expectations, and continually reviewing our policies and practices to ensure respect is at the core of everything we do.

Position Summary

Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in healthcare quality, safety, and patient experience.

Through demonstrated proficiency in quality improvement and business methodologies, education, innovation, and role modeling, the consultant will assist programs to:

• Support the development and implementation of unit level quality and utilization improvements
• Support the development and implementation of goals and action plans as outlined in our annual Quality Improvement Plan
• Leading the review of quality-of-care cases including patient safety events and critical incidents
• Resource implementation of key patient experience initiatives
• Coordinate unit level compliance with Accreditation and other Patient Safety Standards
• Analyze and use data to inform decision-making for quality improvement initiatives
• Provide coaching and mentoring on the use of quality improvement strategies at the unit level
• Support of Quality, Patient Safety & Experience departmental projects and corporate QI priorities

Mandatory Qualifications

• Undergraduate Degree in a Regulated Health Discipline/Profession, Business Administration or related field required
• Master’s degree in business administration, Quality & Patient Safety or a related field preferred
• Certification in Patient Safety or completion of a Project Management Program considered an asset
• 3-5 years experience in a hospital or healthcare setting
• Strong organizational, time management, and interpersonal skills
• Ability to work independently and collaboratively across all levels of the organization
• Criminal Record Check required

Core Competencies

Quality & Patient Safety Performance Monitoring & Improvement

• Supports patient safety incidents through engaging interprofessional teams, facilitating case reviews, and providing continuous organizational learning using the Canadian Incident Analysis Framework.
• Supports the annual Quality Improvement Plan (QIP) as required under ECFAA.
• Reviews, analyzes and interprets data from the incident reporting system and other key sources in order to enhance quality and patient safety by identifying patterns and trends requiring review and improvement strategies.
• Works collaboratively with the Decision Support team to collect data from hospital systems to inform quality and patient safety issues.
• Supports key patient safety and experience strategies by compiling reports, analyzing trends, and working with managers/directors to ensure follow up actions are accomplished, identifying issues for corporate action, assisting in corporate communication of results.

Quality & Patient Safety Coordination & Collaboration

• Champions a quality improvement approach across the organization through development, implementation, and evaluation of quality methods and tools, and accelerate quality through representation on various corporate and program committees.
• Coordinates, advises on, and executes special projects related to quality improvement, patient safety, risk management, and accreditation.
• Actively supports the organization’s accreditation efforts, including but not limited to coordination, consultation, implementation, review, and education.
• Works closely with the Interdisciplinary Care teams to ensure patient safety efforts are supported.
• Supports committees and task groups with a quality or patient safety mandate in carrying out their objectives

Best Practice Research, Evaluation & Education

• Ensures evidence-based decision making is tied to data.
• Assists in identifying and reviewing best practices research in order to develop and/or revise patient safety and quality policies and procedures.
• Advances quality in the organization through consultation and education on quality methodologies and patient safety through knowledge of clinical best practices, legislative requirements and policies related to quality and patient safety.
• Researches and provides support for implementation of evidence based best practices in quality and patient safety.
• Establishes mechanisms for monitoring and evaluating corporate wide quality and patient safety initiatives.
• Provides consultation and education on the use of quality improvement and patient safety tools and methodologies (e.g. RCA, FMEA, human factors principles).

Our Commitment to Equity, Diversity, and Inclusion

BCHS is committed to building an inclusive and accessible workplace that reflects the diversity of the communities we serve. We welcome people from all walks of life, including people of all genders, sexual orientations, racial and ethnic backgrounds, Indigenous identities, abilities, and lived experiences. Inclusion is part of how we deliver better care

We are dedicated to removing barriers and providing accommodations at every stage of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations, please inform us when contacted, and we will work with you to meet your needs.

Ready to Make a Difference?
If you are passionate about healthcare and looking for a supportive and dynamic work environment, we would love to hear from you! Apply today and join BCHS in delivering exceptional care with compassion and integrity.

AI Use in Hiring
Brant Community Healthcare System does not use artificial intelligence (AI), automated tools, or algorithms to screen, assess, or rank candidates during the hiring process; all applications are reviewed by our recruitment team.