Quality Systems Manager

Quality Systems Manager – St. Stephen, NB

Who We Are

Founded in 1873, Ganong stands as Canada's oldest family-owned and operated chocolate company. With a rich heritage and unwavering commitment to quality, we proudly produce our renowned confections in Canada’s Chocolate Town — St. Stephen, New Brunswick.

Driven by our purpose to inspire life’s sweetest moments, we continue our long-standing tradition of crafting high-quality confections while delivering unique value to our customers. Guided by our core values of safety, integrity, boldness, quality, heritage, and fun, we foster a culture where people and ideas thrive.

The Role

Ganong is seeking a Quality Systems Manager to lead our Quality Assurance team and drive the continued development of our quality management systems. This key leadership role is responsible for ensuring compliance with customer, regulatory, and Safe Quality Food (SQF) requirements while fostering a strong culture of quality, accountability, and continuous improvement.

Working closely with Operations and cross-functional teams, the Quality Systems Manager will strengthen quality processes, champion proactive problem-solving, and support the integration of quality standards into daily manufacturing activities.

As Ganong continues to grow and evolve, this role will be instrumental in developing team capabilities, supporting innovation, and ensuring our commitment to producing high-quality confections remains at the heart of everything we do.

The Opportunity

Join Ganong and become part of our story, where crafting confections to inspire life's sweetest moments is at the heart of everything we do. Guided by our commitment to safety, quality, and innovation, we offer an inclusive and collaborative culture that blends our proud heritage with forward-thinking ideas.

This is a unique opportunity to help shape the future of our Quality and Food Safety systems, introduce innovative digital solutions, and empower employees to embrace new ways of working. Your contributions will make a meaningful impact on how we work, learn, and continuously improve.

Who You Are

You're a hands-on, people-focused leader who is passionate about quality, food safety, and developing others. You bring strong technical expertise in quality management systems, along with the ability to build trust, communicate effectively, and inspire accountability within your team.

You thrive in a collaborative manufacturing environment and understand the importance of balancing quality requirements with operational priorities. You're a proactive problem-solver who looks beyond immediate issues to identify root causes and implement sustainable solutions.

You embrace change, encourage new ideas, and are comfortable using data and technology to drive improvements. Most importantly, you're a supportive coach and confident leader who can guide a team through growth while fostering a positive, engaged, and results-driven culture.

Key Responsibilities

• Lead, coach, and develop the Quality Assurance team, fostering a culture of collaboration, accountability, and continuous learning.

• Oversee the implementation, maintenance, and continuous improvement of quality management systems, ensuring compliance with SQF, customer, and regulatory requirements.
• Build strong partnerships with Operations and other departments to proactively address quality concerns and implement practical, sustainable solutions.
• Champion a strong food safety and quality culture, ensuring standards are understood and consistently applied throughout manufacturing operations.
• Lead quality compliance monitoring, customer complaint resolution, audit activities, and corrective and preventive action initiatives.
• Analyze quality performance data, trends, and key indicators to identify risks, strengthen processes, and drive continuous improvement.
• Support the implementation and adoption of digital quality systems, reporting tools, and innovative technologies to improve departmental effectiveness.
• Guide the team through organizational growth and operational change through effective communication, coaching, and employee development.
• Oversee quality training initiatives, including new hire orientation, quality updates, and annual Good Manufacturing Practices (GMP) training.
• Manage departmental resources, scheduling, and budgets to support operational and business priorities.

Qualifications

• Diploma or degree in Food Science or a related field, or equivalent experience.
• Minimum five years of experience managing a GFSI-recognized quality or food safety system, preferably SQF.
• Minimum five years of supervisory or management experience, with demonstrated success leading and developing teams.
• Minimum five years of experience in a food manufacturing environment.
• HACCP certification and applicable GFSI practitioner training or certification; SQF experience preferred.
• Strong knowledge of Canadian and US food regulations, quality management systems, and manufacturing processes.
• Proven ability to build collaborative relationships across departments, particularly with Operations.
• Experience leading continuous improvement initiatives, root cause investigations, and corrective and preventive actions.
• Strong communication, coaching, problem-solving, and change management skills.
• Demonstrated ability to lead teams through growth, changing priorities, and operational improvements.

• Strong analytical and organizational skills, with experience using quality data and performance indicators to support decision-making.
• Familiarity with digital quality management systems, reporting tools, and emerging technologies.

Join Our Sweet Team

Become an integral part of Ganong as our Quality & Food Safety Systems Specialist, where innovation, collaboration, and continuous improvement help shape the future of our operations.

If you're excited about using technology to make a difference, empowering others through training, and contributing to a company where safety, quality, boldness, and fun are truly valued, this could be the perfect next step in your sweet career.

Apply online today!

We're actively reviewing and interviewing eligible candidates on a rolling basis, so don't delay submitting your application. We appreciate all applicants' interest, but only those selected for interviews will be contacted.

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