Regional Director of Quality

We currently have an opportunity for a Regional Director of Quality to join the Schlegel Villages Support Office Team. This position will play an integral role in advancing continuous quality improvement across our long-term care and retirement Villages in the West region through the implementation and sustainability of the organization’s Quality Framework.

The expected hiring range for this position is $73,469 to $84,000. This role falls within a broader internal salary band, with growth opportunities based on demonstrated performance.

As our new Regional Director of Quality, you will:

Working collaboratively with Village leaders and Support Office teams, the Regional Director of Quality builds capacity in continuous quality improvement, quality assurance, risk management and compliance across the continuum. This role supports leaders and teams in identifying improvement opportunities, analyzing root causes, implementing sustainability action plans, and using quality indicators and operational trends to inform organizational improvements.

If you are a collaborative, strengths-based leader passionate about continuous improvement, and developing the capacity of leaders and teams across multiple Villages, both long-term care and retirement, this may be the opportunity for you.

Our new Regional Director of Quality must have:

• Bachelor’s degree in Health Sciences, Nursing, Healthcare Administration, Quality Improvement, Business, or a related discipline.
• Additional education in statistics, data analysis, or healthcare regulation, a regulated health professional designation in good standing; or certification in quality improvement methodologies such as Lean, Six Sigma, or PDSA would be considered assets.

Our new Regional Director of Quality will have:

• strong analytical, critical-thinking, and problem-solving skills, with the ability to interpret quality indicators, identify risks and systemic trends, guide root cause analysis, and recommend sustainable corrective actions,
• demonstrated experience guiding leaders and teams through the implementation, monitoring, evaluation, and sustainability of quality and change initiatives,
• strong relationship-building and mentorship abilities, including experience influencing Village leaders and mentoring Directors of Quality and Innovation,
• excellent verbal, written, listening, facilitation, and relationship-building skills, with the ability to educate teams, provide clear guidance, and collaborate across Village and Support Office,
• high attention to detail when reviewing audits, inspection findings, trends, corrective action and quality improvement plans,
• experience reviewing and developing policies, procedures, audits and educational materials, and delivering onboarding, refresher, and real-time education to leaders and teams; and
• proficiency with computers, spreadsheets, databases, and reporting tools.

This is a hybrid, regionally focused role to support villages located in the West region, requiring frequent travel to Villages for site visits, training, audits, new Village openings, and operational support. Approximately 80% of working time is expected to be spent in Villages and 20% in office, with participation in virtual and in-person meetings. Flexibility in working hours may be required during inspections, audits, outbreaks, or high-priority compliance situations.

How Schlegel Villages supports our Team:

• Competitive salary, and benefits;
• Significant opportunities for Growth and Development: Our Leaders come from within;
• Extended Health Benefits & Retirement Savings;
• Individualized Assistance for Team Member Education and Development;
• Loans and Scholarships to help our team members realize their greatest potential;
• Financial Hardship Support Program: Wilfred Schlegel Hope Fund;
• A Unique Family Culture: Every Person in Every Village is a branch of our Family Tree.

You can be you while being a part of our family.

At Schlegel Villages we are redefining elder care through innovation, Village design and culture change, but we know the key to our Village success, and our residents’ satisfaction, is YOU and our teams.

We aspire to provide all members of our communities, including team members, with a life enriching experience. We are family owned and operated and we take our mission seriously: “to provide holistic health care in a home environment, located within an internal neighbourhood design that promotes a caring community with emphasis on optimal health and life purpose for each resident”.

Schlegel Villages is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with the hiring leader.

Equity, diversity and inclusion are ingrained within the Schlegel Culture, and our Villages are more welcoming, open-hearted and vibrant because of it. Each Village is strengthened by the unique lived experienceof every person connected to it. Everyone is included and respected in their spirituality, cultural diversity and individuality. Regardless of ability, heritage or cultural roots, our people are embraced, just as they are, and we celebrate and support life purpose within the community.

At Schlegel Villages, our hiring practices reflect our commitment to human connection and strong relationships that we strive to provide in our Villages. We do not use artificial intelligence in our screening or selection processes; applications are reviewed by our recruitment professionals who thoughtfully assess candidate’s fit with our posted opportunities, mission and values.