Regional Manager

About Compass Communities

With coast-to-coast communities and over 12,000 home sites, Compass is one of Canada’s largest land lease housing companies, operating over 70 residential communities in 8 provinces. We offer attainable home ownership that prioritizes residents’ needs, creating communities with better services, management, and facilities.

Visit www.compasscommunities.ca for more information.

Role Summary

Reporting to the Director, Operations, a Compass Communities Regional Manager oversees the performance and operations of a portfolio of residential communities within a geographic area. The role includes significant leadership responsibilities, balancing high-level financial strategy with on-the-ground team coaching and resident satisfaction, providing guidance and mentorship to Community Managers.

Core Responsibilities

Leadership and Team Management

• Provide coaching, guidance, and direction to Community Managers and their on-site teams across the region;
• Ensure that all properties within the region are appropriately staffed and trained to deliver exceptional customer service and operational efficiency;
• Conduct regular meetings with direct reports and visit properties regularly to ensure company policies are implemented and standards are met;
• Lead the recruitment, training, and professional development of property management staff;
• Promote a positive, high-performance culture that emphasizes exceptional customer service and tenant relations;
• Approve hiring and termination of all community level staff in conjunction with HR;
• Conduct annual performance review evaluations and recommend compensation adjustments for community level staff; coach and accurately appraise performance.

Operational Oversight

• Ensure the smooth functioning and high performance of all properties in the regional portfolio;
• Coordinate with corporate support partners such as Finance, Marketing and People & Culture to ensure teams in the field have the necessary tools and resources;
• Manage rent collection and delinquency across all regional properties, ensuring compliance with relevant legislation;
• Oversee major capital improvement projects within the region.
• Drive profitability by developing and executing regional marketing and leasing strategies;
• Ensure all properties meet Compass’s standards for maintenance, occupancy, and resident satisfaction;
• Approve the selection of all contractual services for assigned properties;
• Available for after-hours emergencies and other activities as necessary.

Financial Management

• In collaboration with corporate support functions, prepare, monitor, and manage the annual operating and capital budgets for the region;

• Analyze financial reports and key performance indicators to identify opportunities for improvement and ensure financial targets are met;
• Control income and expense categories of portfolio;
• Develop annual occupancy and lease-up projections; and implement programs to achieve them;
• Maintain accurate rent rolls in conjunction with Community managers.
• Ensure timely collection of rent at each community in conjunction with Community Managers;
• Assist in preparation of development and acquisition pro-forma budgets as requested.

Stakeholder Relations

• Develop and maintain strong relationships with residents, community leaders, and government stakeholders;
• Work with and support Community Managers in matters related to resident relations and complaints, ensuring they are addressed promptly and effectively;
• Ensure residents receive a high level of service through proactive communication and responsive service, consistent with Compass values;
• Regularly review resident feedback to identify areas for improvement;
• Respond to resident complaints in conjunction with Community Managers;
• Work with Community Managers to develop effective resident relation activities;
• Ensure residents receive a high level of service consistent with Compass values.

Required Skills and Experience

• Minimum 5+ years of relevant experience in property management, hospitality or a related industry, with proven experience leading multiple teams;
• Post-secondary degree in a related field is considered an asset but not a prerequisite;
• Excellent interpersonal, customer service, and communication skills, with the ability to build positive relationships and interact effectively with a diverse range of people;
• Demonstrated ability to manage large budgets and drive financial performance;
• Excellent problem-solving and decision-making abilities;
• Valid driver’s license and regular access to a reliable vehicle to travel to assigned portfolio;
• Demonstrated experience in managing teams and overseeing personnel.
• Bilingual (English/French) is an asset.

Why Join Compass?

• Be part of the solution to Canada’s housing challenge, creating affordable and vibrant communities.
• Join a leading national company in a unique and growing industry.
• Make a positive daily impact in your community.

This job is to fill an existing vacancy. We’re looking for a strong candidate who can step into this role and continue supporting our team.

The expected total compensation for this role will be in the range of $88,000 - $110,000 depending on experience and other factors.

Based on the position, Compass Communities offers a competitive compensation package in addition to the base pay, which may include a performance-based bonus incentive, comprehensive health & dental benefits, company-matched group RRSP matching program, and generous paid time off.

The actual salary offered will take into consideration a number of factors including, but not limited to, the individual’s skill, experience, education and training and the market compensation of the role.

We value a wide range of experiences on our team. If your skills don’t fully align with the listed qualifications or salary range, we still encourage you to apply – you may be a great fit for this role or other roles at Compass. Applicants may also be considered for alternative positions within the organization if their qualifications and experience align more closely with those available roles.

Our people are what makes us different. At Compass, we are committed to workplace diversity and inclusion within our organization; therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. Successful applicants will also be subject to a background check.