Regional Manager, ReAct Adult Protection Program

Salary Details

The salary range for this position is CAD $55.27/Hr. - CAD $79.45/Hr.

Job Summary

Come work as a Regional Manager, ReAct Adult Protection Program with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Regional Manager to join the ReACT Adult Protection team. Apply today to join our team!

As a Regional Manager, ReAct Adult Protection Program with Vancouver Coastal Health you will:

• Be responsible and accountable for providing leadership in the management of clinical and operational risk concerning adult protection complaints and statutory compliance.
• Represent Vancouver Coastal Health (VCH) when working with legal counsel and other external agencies when investigating and managing reports involving patients/clients and identifying and resolving other risk management and issues specifically related to statutory compliance.
• Manage and lead members of the ReAct team and assigned administrative staff, as required and in partnership with operations managers.
• Collaborate with regional Client Relations and Risk Management, Professional Practice, Ethics, Legal Services and Designated Responders/Coordinators (DR/DRC) by working to ensure overall consistency and standardization of processes and systems pertaining to the Adult Guardianship Act and other legislation related to vulnerable and incapable adults.
• Lead and coordinate VCH ReAct initiatives including education, policy/protocol development, and implementation, orientation to ensure accountability, competency, and sustainability.
• Build relationships and strategic partnerships at a senior level with VCH/PHC and external agencies.
• Provide leadership and support to senior VCH leaders, medical staff, Health Authority Designates (HAD’s) and staff in ensuring that quality improvement strategies and processes are applied to the management of vulnerable clients experiencing abuse, neglect, and self-neglect.

This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.

Qualifications

Education & Experience

• Master’s Degree in Social Work, Health Administration or related discipline.
• Five (5) to seven (7) years’ recent, related experience in progressively senior leadership roles leading client relations, statutory compliance and other risk and issues management activities, or an equivalent combination of education, training and experience.

Knowledge & Abilities

• Effectively and proactively coordinates strategies, systems, and processes to reduce risk, minimize and manage client complaints and support statutory compliance, and collaborates with others to improve quality, safety, and statutory compliance for VCH.
• Expertly applies technical and analytical expertise to assess and support risk and situation management activities, and to establish and implement risk management and quality improvement strategies to support the organization.
• Superior communication skills and ability to assist leaders, staff and complainants to resolve complaints.
• Applies superior judgment and political expertise to communicate sensitive information, and effectively persuade and negotiate with a variety of internal and external partners.
• Expertly interprets and implements legal and other regulatory obligations and responsibilities of VCH in the context of relevant legislation, regulations, common law and other changing standards.
• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.
• Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.
• Physical ability to perform the duties of the position.

Closing Statement

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process. Why Join Vancouver Coastal Health (VCH):VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health.