Registration and Financial Aid Associate

Job Title

Registration and Financial Aid Associate

Job Type

Permanent

Union

MRSA

Position Classification

SAC07 Academic Services VII

Salary Grade

$61,170.20 - $77,404.60

FT or PT

Full-time

Hybrid Work

This position is eligible

Position End Date (if applicable)

Location

MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)

About This Position

About Services to Students

The Students portfolio at Mount Royal broadly encompasses Student Affairs, Enrolment Services, and International Education, delivering support and services that are inextricably linked with the teaching and learning outcomes academic departments are tasked with achieving. We support the University’s mission by assisting students, staff and faculty through a variety of departments, including: Admissions and Recruitment, Residence Services, the Office of the Registrar (Academic Scheduling; Records, Registration, Financial Aid and Student Awards), Student Learning Services, Access and Inclusion Services, Career Services, the Office of Student Community Standards, the Office of Student Success, Wellness Services, Cougars Athletics and Recreation, the Iniskim Centre, International Education, Student Systems and Communications, and Strategic Enrolment Data.

About The Role

The Registration and Financial Aid Associate reports directly to the Assistant Registrar, Registration and Financial Aid, and provides support to the operations of the Registration and Financial Aid area. This includes ensuring processes are running smoothly and efficiently, and assisting in the facilitation of superior client service. The position is responsible for registration and financial aid system setup and maintenance as required for each semester, as well as assisting in the administration of processes and procedures within the department. This includes but is not limited to emergency bursaries, Foundational Learning Supports, student loans, special registrations and more. In collaboration with the Assistant Registrar, they work to continuously review, enhance and implement business processes to advance the goals of the Registration and Financial Aid area.

This is a full-time permanent position working 35 hours per week.

Responsibilities

• Utilize multiple software systems in order to investigate and respond to student and department inquiries
• Exercise independent judgment with respect to inquiries, as well as when an inquiry must be escalated to the Assistant Registrar
• Coordinate key registrations tasks including calculating critical dates, special registrations and waitlisting
• Support the Assistant Registrar in key financial aid tasks including but not limited to the Emergency Bursary process, the review of student loan exceptions, and the management of the Foundational Learning Assistance Program
• Maintain the timeline for the Registration and Financial Aid Associate role and create and maintain documentation for processes and procedures
• Complete system set-up in accordance with timelines, procedures and policy, and in collaboration with other departments as required
• Run and review error reports to ensure data integrity and conduct testing as required for system upgrades
• Conduct research pertaining to best practices, policies, regulations, operations and systems
• Support front line positions when operationally required
  
  

Qualifications

• 3 or 4 year Bachelor’s Degree or equivalent
• 2 - 3 years related experience
• Minimum of 2 years experience in a post-secondary environment, preferably in registration and/or financial aid
• Demonstrates complex problem solving skills and the ability to analyze and interpret data
• Demonstrates a high aptitude for learning technical and detailed work
• Proven ability to prioritize a variety of tasks and responsibilities
• Excellent communication skills with the ability to correspond with diverse populations
• Proven ability to collaborate with others
• Well versed in Microsoft Office and Google products
  
  

Closing Date: November 6, 2026

A cover letter and resume should be submitted in one .pdf formatted document. Please title your .pdf document as follows: [Last Name], [Job Title], [Requisition Number].pdf (ex. Smith, Admissions and Recruitment Assistant, 4321.pdf).

We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.

If you require accommodation to participate in the recruitment process, please notify [email protected] and we will work together on your accommodation request.

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.

What We Offer

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.