Publié il y a 3 mois
Relocation Advisor
@ Altis
Ottawa, Ontario
En bref
Altis is hiring a bilingual Relocation Advisor on a full-time contract in downtown Ottawa, starting September 21, at $22.00 per hour. The role supports transferees through email, phone and live chat, leads planning sessions, and processes relocation expenses, with 2-3 months of onsite training followed by remote work based on performance.
Salaire :
À partir de 22 $ de l’heure
Responsabilités :
- Provide relocation support by email, phone and live chat
- Lead 30-minute planning sessions by phone or video
- Review and process relocation expenses and reimbursement claims
- Document all interactions in file notes
- Complete administrative tasks supporting Contact Centre workflows
Résumé des exigences :
- 2+ years of customer service or advisory experience
- Strong written and spoken French and English
- High attention to detail and organization
- Ability to manage multiple inquiries at once
- Experience with structured policies or programs is an asset
Outils et compétences
Source et dates
Site carrière / système de candidatures · careerpage
- Date publiée par l’employeur
- 2026-08-17
- Première détection par notre source
- 2026-10-11
- Mise à jour du dossier source
- 2026-10-11
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Heures par semaine | 40 |
| Horaire | jour, soir |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau, Domicile |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Candidatures encouragées | Femmes, Personnes racisées, Autochtones, Personnes handicapées, 2ELGBTQI+ |
| Cote de sécurité | Cote de fiabilité approfondie |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Altis
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Connecting top talent to meaningful work across Canada
Description complète de l’entreprise
Since 1989, Altis has been a Canadian staffing leader and is one of Canada’s largest independent staffing firms, connecting top talent to meaningful work across industries and sectors. More than just your staffing firm, we’re your staffing partner. Our specialized, expert recruiters consult with you to understand your sector and specific talent needs, and then source the most qualified candidates, from entry-level to executive management, at the most competitive rates. Every year, we place more than 4,000 experienced candidates nationwide, fueling our clients’ businesses while building careers worth celebrating.
- Abonnés LinkedIn
- 289 738
- Personnes associées sur LinkedIn
- 269
- Bureaux déclarés
- 102 Bank St, Suite 300, Ottawa, ON K1P 5N4, CA
- 330 Bay Street, Suite 700, Toronto, ON M5H 2S8, CA
- 905 West Pender St, Suite 405, Vancouver, British Columbia V6C 1L6, CA
- Autres noms enregistrés
- Altis
- Spécialités
- staffing
- recruitment
- IT staffing
- F&A staffing
- and Administration & Support staffing
- Le profil indique une agence de recrutement
- Oui
Since 1989, Altis has been a Canadian staffing leader and is one of Canada’s largest independent staffing firms, connecting top talent to meaningful work across industries and sectors. More than just your staffing firm, we’re your staffing partner. Our specialized, expert recruiters consult with you to understand your sector and specific talent needs, and then source the most qualified candidates, from entry-level…
| Champ | Valeur |
|---|---|
| Secteur | Staffing and Recruiting |
| Taille | 51-200 employees |
| Siège social | Ottawa, ON |
| Type d’organisation | Privately Held |
| Fondée en | 1989 |
| Spécialités | staffingrecruitmentIT staffingF&A staffingand Administration & Support staffing |
| Offres sur Jobsy | 407 |
| Voir la page |
Job Title: Relocation Advisor
Location: Downtown Ottawa, Ontario (2-3 months of training onsite, followed by remote work based on performance)
Security Requirement: Eligibility to obtain an enhanced Security Clearance (provided by the Government of Canada)
Pay rate: $22.00/hour
Start: September 21st
Language: Bilingual (English/French) spoken and written
Schedule: Full-time, MondayFriday with rotating monthly shifts:
- 8:00 AM 4:30 PM (EST)
- 9:30 AM 6:00 PM (EST)
- 11:30 AM 8:00 PM (EST)
About the Opportunity
Our client is seeking a Bilingual Relocation Advisor who brings empathy, clarity, and confidence to individuals navigating major life transitions. In this role, you will support transferees as they move across regions and assignments, ensuring they feel informed, supported, and prepared at each stage of their journey.
You will join a collaborative Contact Centre environment that values accuracy, compassion, and service excellence. Every interaction you lead contributes directly to a positive relocation experience and strengthens a program that supports people across Canada.
Whats in it for You
You will join a workplace that values collaboration, balance, and a people-first approach. This role offers meaningful exposure to public sector processes and policies, along with the opportunity to build strong advisory and client service skills.
You will also be part of a supportive team culture where knowledge sharing and continuous improvement are celebrated.
Your Responsibilities
In this role, you will provide relocation support through email, phone, and live chat, offering clear guidance on policies, benefits, entitlements, and portal use.
You will lead 30 minute planning sessions by phone or video, tailoring your approach to various move types and ensuring transferees understand the steps ahead.
You will review and process relocation expenses, cash advances, and reimbursement claims with accuracy and policy alignment.
You will document all interactions within file notes, maintaining consistency, compliance, and traceability.
You will support Contact Centre operations by completing administrative tasks that contribute to smooth workflows and positive client experiences.
Skills and Qualifications
2+ years of customer service or advisory experience, ideally in a high volume or service driven environment.
Strong communication skills in both French and English, written and spoken.
High attention to detail and strong organizational skills, with the ability to manage multiple inquiries at once.
Comfort working independently and within a team, using sound judgment to guide decisions.
Experience navigating structured policies or programs is an asset.
A proactive approach to improving processes and elevating client service.
Why Partner with Altis
If youve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if youre a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.
We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.
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