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Publié il y a 6 mois

REMOTE Bilingual French/English Customer Service Agent Quebec Area

@ AnswerNet

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Etobicoke, ON · Winnipeg, MB · Halifax, NS · Vancouver, BC

19,50 $/hTélétravailTemps plein
Postuler
SIGNAUX

En bref

AnswerNet is hiring a full-time remote bilingual French and English customer service agent in Quebec and other listed provinces. The role handles inbound calls, email and chat for religious organizations and charities, including donations and services. Required availability is Monday to Sunday, 7:00am to 10:00pm CST, at $19.50 per hour.

Salaire :

19,50 $ de l’heure

Responsabilités :

  • Répondre aux appels entrants de façon professionnelle et courtoise
  • Soutenir les demandes par courriel et clavardage
  • Fournir des renseignements exacts sur les produits et services
  • Documenter les interactions et la rétroaction dans le système
  • Escalader les problèmes complexes au besoin

Résumé des exigences :

  • Maîtrise du français et de l'anglais, à l'oral comme à l'écrit
  • Diplôme d'études secondaires ou GED
  • Vitesse de frappe minimale de 25 mots/minute
  • Bonnes compétences informatiques et de navigation
  • Vérification du casier judiciaire réussie
  • Environnement de travail calme à domicile et équipement conforme

Outils et compétences

Windows 11 PCWebcamSmartphone

Avantages mentionnés

Assurance maladieSoins dentairesSoins de la vueAssurance invaliditéRégime de retraiteProgramme d’aideCongés payés
Source et dates

Site carrière / système de candidatures · ultipro

Date publiée par l’employeur
2026-05-14
Première détection par notre source
2026-10-14
Mise à jour du dossier source
2026-11-11

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine40
Horairejour, soir, fins de semaine
Déplacementsavion : aucun · route : aucun
Milieu de travailDomicile
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesFrench, English
Vérificationscasier judiciaire
FormationSecondaire (DES) (exigé)
Avantages mentionnésCongés payés généreux, Régime de retraite, Mieux-être, Formation payée

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler
ChampValeur
Offres sur Jobsy13
Description

REMOTE Bilingual French/English Customer Service Agent
Job Type: Full Time – Work from Home
Required Availability: Monday to Sunday 7:00am to 10:00pm CST
Location: Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, ON, QC, PE and SK.
Salary: $19.50 Hourly CAD

Short Description:
Making a difference is at the heart of everything we do. Whether we are raising funds for a child’s operation, supporting abandoned animals, making sure someone can find a warm place to go, or feeding the hungry; Our Customer Service Agents are responsible for delivery great customer service by managing inbound calls effectively and efficiently. A significant portion of our client base consists of religious organizations/charities. Agents are required to handle calls regarding [donations/doctrine/services] for these specific groups

AnswerNet Offers Great Benefits:
• On-going training and development to ensure your success
• Virtual paid training
• Paid time off
• Comprehensive benefits package (medical, vision and dental)
• Employee Assistance Program
• RRSP program options
• Short and Long-Term Disability options
• Internal career advancement opportunities

Your Qualifications:
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Agent (Remote) role include:
• The ability to speak/write fluently in French and English
• A high school diploma or GED
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Submit to and pass a criminal background check
• Strong computer navigation skills and PC knowledge
• Minimum typing speed of 25wpm
• A quiet, distraction-free environment to work from in your home
• PC/Laptop with at least Windows 11 (Apple/Mac products, Chromebooks and tablets are not compatible), 16 GB RAM, intel CORE i5 processor or higher, 250 GB SSD
• High Speed internet with Ethernet cable (no wireless/hotspots or satellite) Upload 100 mbsp and 30 mbsp Downloads speeds
• Preference to 2 monitors or 1 large screen
• Noise cancelling USB -connected Headset
• Webcam
• Smartphone

Key Responsibilities:
• Answer inbound customer calls in a professional and courteous manner.
• Support email inquiries and chatrooms.
• Provide timely and accurate information regarding products and services.
• Document customer interactions and feedback in the system.
• Follow company procedures and escalate complex issues when necessary.
• The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.
• Meet daily performance metrics and call handling targets.

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