Publié il y a 62 mois
Rep, Technical Support
@ AVI-SPL Brand
Markham, Ontario
En bref
AVI-SPL Brand is hiring a full-time Technical Support Representative for its Global Helpdesk. The role handles inbound calls and emails about ProAV and video conferencing solutions, triages issues and dispatches field technicians.
Responsabilités :
- Handle inbound phone calls and emails about ProAV and video conferencing
- Triage, root cause analysis and dispatch field technicians
- Order parts and issue RMAs
- Troubleshoot and document remediation for clients
- Follow up with escalation groups
Résumé des exigences :
- High school diploma or equivalent required
- Electronics or related education preferred
- 1-2 years AV or teleconferencing experience preferred
- Knowledge of video teleconferencing endpoints and infrastructure
- Knowledge of AV control systems desired
Outils et compétences
Source et dates
Site carrière / système de candidatures · ultipro
- Date publiée par l’employeur
- 2021-10-06
- Première détection par notre source
- 2026-10-14
- Mise à jour du dossier source
- 2026-10-14
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Secondaire (DES) (exigé) |
| Domaines d’études | Electronics |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
AVI-SPL Brand
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Transforming how people and technology connect to shape a more human work experience.
Description complète de l’entreprise
At AVI-SPL, we go beyond technology; we empower the human experience at work. As the world's largest AV/UC integrator and digital solutions leader, we collaborate with organizations globally, including 80% of Fortune 100 companies, to redefine collaboration, elevate experiences, and unlock business value. With a team of over 4,300 experts worldwide, we create user-friendly, scalable, and people-centric solutions. Join us on this transformative journey to empower people to work smarter and live better, making work more efficient – and also more meaningful.
- Abonnés LinkedIn
- 126 095
- Personnes associées sur LinkedIn
- 4 190
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- 4th Floor Rectangle 1 Commercial Complex D4 Saket, New Delhi, 110017, IN
- Sportallee 54a, Hamburg, HH 22335, DE
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- 26/F Unit 22-28 Southmark Tower A 11 Yip Hing St, Wong Chuk Hang Hong Kong, 999077, CN
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- 1345 Waverley St, Winnipeg, Manitoba R3T 5Y6, CA
- Autres noms enregistrés
- AVI-SPL
- Spécialités
- AV Systems Integration
- Video Communications
- Video Conferencing
- Telepresence
- Design/Build
- Control Rooms
- Security
- Digital Signage
- Collaboration Solutions
- Video
- Unified Communications
- Onsite Support
- AV/IT
- Cloud-based services
- Managed Services
- Audio
- Digital solutions
- Workplace technology
- experience technolgy
- audio visual
- voice calling
- and contact centers
- Le profil indique une agence de recrutement
- Non
At AVI-SPL, we go beyond technology; we empower the human experience at work. As the world's largest AV/UC integrator and digital solutions leader, we collaborate with organizations globally, including 80% of Fortune 100 companies, to redefine collaboration, elevate experiences, and unlock business value. With a team of over 4,300 experts worldwide, we create user-friendly, scalable, and people-centric solutions…
| Champ | Valeur |
|---|---|
| Secteur | IT Services and IT Consulting |
| Taille | 1,001-5,000 employees |
| Siège social | Tampa, FL |
| Type d’organisation | Privately Held |
| Fondée en | 1979 |
| Spécialités | AV Systems IntegrationVideo CommunicationsVideo ConferencingTelepresenceDesign/BuildControl RoomsSecurityDigital SignageCollaboration SolutionsVideo |
| Offres sur Jobsy | 31 |
| Voir la page |
Job Summary
• The AVI-SPL Global Helpdesk Technical Support Representative (TSR) is the initial contact point for AVI-SPL customers both internal and external. This position requires excellent Customer Service, organizational, time management, and inter-personal skills.
Essential Duties and Responsibilities
• Ensure customers are receiving prompt and efficient technical support of ProAV and Video Conferencing solutions.
• Handle and respond to inbound phone calls and email inquires
• Maintain the TSR case load while managing other common tasks including but not limited to: Triage/root cause analysis, Dispatching field technicians, ordering parts/ issuing RMA’s
• Troubleshoot, document and issue remediation methodologies for contracted and T&M-based clients
• Provide client support to users in the operations and configuration of videoconferencing systems
• Participate as needed in prescribed training curriculum
• Follow up on open issues with escalation groups to provide feedback to customer
Other duties assigned as needed
Skills and Abilities
• Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
• Self-starter capable of working independently and ensuring to meet deadlines
• Excellent communication and interpersonal skills, both verbal and written
• Ability to balance multiple tasks with changing priorities
• Excellent structured problem-solving skills
• Demonstrate time management skills with attention to detail
• Ability to troubleshoot basic AV and Video Teleconferencing issues
Education and/or Experience
• High School Diploma or equivalent is required
• Formal education in Electronics or related field preferred
• Minimum 1-2 years AV/Teleconferencing experience preferred
• Demonstrated knowledge of Video Teleconferencing endpoints and infrastructure
• Demonstrated knowledge of AV Control systems and integrated room peripherals is desired
Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).
Physical Requirements
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment
Direct Reports
• None
Journal
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