Publié il y a 2 mois
Representative, Customer Care
@ Vacances Air Canada / Air Canada Vacations
Montréal, Québec
En bref
Air Canada Vacations is hiring a permanent, full-time Representative, Customer Care in Montreal to assist customers with inquiries, changes and flight delays, and to handle reservations and sell vacation packages. The role follows a hybrid model with 4 office days and 1 day from home, and preference goes to bilingual candidates.
Responsabilités :
- Assist customers with inquiries, changes and flight delays
- Handle reservations in in-house systems
- Upsell and sell vacation packages
- Meet call centre goals for service and handle time
- Promote services to travel agencies and consumers
Résumé des exigences :
- College diploma in tourism or relevant work experience
- Sales and customer service experience
- Exceptional attention to detail and organization
- Strong verbal and written communication
- Ability to de-escalate situations
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · dayforce-feed
- Date publiée par l’employeur
- 2026-09-14
- Première détection par notre source
- 2026-10-13
- Mise à jour du dossier source
- 2026-10-13
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : minimes · route : aucun |
| Milieu de travail | Bureau, Chez les clients |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Formation | Collégial (DEC) (préféré) |
| Domaines d’études | Tourism |
| Avantages mentionnés | Formation payée |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Vacances Air Canada / Air Canada Vacations
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 32 |
WHO WE ARE
At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!
If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.
For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.
JOB TITLE: Representative, Customer Care
POSITION STATUS: Permanent, Full-Time
DEPARTMENT: Customer Care
LOCATION : Montreal, Quebec
WHO WE ARE
At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team. For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.
WHAT YOU'LL BE DOING
As a Representative Customer Care Agent, you will assist customers at the airport or during travel for any inquiries, changes or flight delays they may incur, by embodying the Air Canada Vacations Quality Standards, and ensuring that we deliver on our common purpose of creating perfect vacations that stay with our customers!
- Meet and surpass the Call Centre goals related to customer service, handle time, and other objectives.
- Offer unparalleled customer service and exhibit care for our customers, travel agencies and consumers alike.
- Utilize selling and upselling techniques to retain the sale of vacation package bookings.
- Maintain a high level of professionalism in all communications and customer satisfaction.
- Act in an efficient and accurate manner when handling reservations using the Air Canada Vacations in-house systems.
- Promote the services of Air Canada Vacations to travel agencies and consumers contacting our offices.
- Ensure customers are informed of all relevant reservation details and products.
- Maintain a current and accurate knowledge of all our products, booking procedures and policies and applying this information through the booking process.
- Observe all procedures in handling reservations and related activities.
- Provide assistance as required by duty officers.
- Perform other tasks as assigned by immediate superior.
WHAT YOU BRING TO THE TEAM
- College diploma in Tourism or relevant work experience;
- Sales & Customer Service experience with the ability to recognize sales opportunities;
- Exceptional attention to detail and organizational skills;
- Strong verbal and written communication aptitudes
- Ability to de-escalate situations, will to help customers, creative in problem solving;
- Must be able to learn and adapt quickly to new tasks;
- Demonstrate confidence, good judgment, initiative, autonomy, and flexibility;
WHY WORK WITH US?
Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
We offer training and development tools to help unlock your full potential
Please note that these benefits apply to permanent, full-time employees.
Visit our Careers page for a full list of benefits.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.
We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
Linguistic Requirements
When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.
WHY WORK WITH US?
- Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
- Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
- We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
- We offer training and development tools to help unlock your full potential
Please note that these benefits apply to permanent, full-time employees.
Visit our Careers page for a full list of benefits.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.
We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
Linguistic Requirements
When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.
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