Publié il y a 27 jours
Reservation Specialist (Loden Hotel & Arden Hotel)
@ Amacon
Vancouver, Colombie-Britannique
En bref
Wentworth Hospitality Group is hiring a part-time Reservation Specialist for its Loden Hotel and Arden Hotel in downtown Vancouver. The role manages guest bookings, answers phone and email inquiries, and keeps the property management system accurate, including group blocks. Schedule includes weekends, holidays and peak periods, with eight-hour shifts.
Responsabilités :
- Manage guest reservations and operate the property management system
- Respond to phone and email booking inquiries
- Maintain and monitor group blocks and coordinate with Accounting
- Liaise with travel agencies, corporate clients and guests
- Resolve guest concerns about current or future reservations
Résumé des exigences :
- High school diploma or post-secondary schooling
- Minimum 3 years hospitality or customer service experience (asset)
- Strong verbal and written communication
- Valid driver's licence and abstract required
- Flexible availability including weekends and holidays
Outils et compétences
Source et dates
Site carrière / système de candidatures · bamboohr
- Date publiée par l’employeur
- 2026-10-15
- Première détection par notre source
- 2026-10-16
- Mise à jour du dossier source
- 2026-10-16
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 |
| Horaire | jours fériés, fins de semaine |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Assis et debout |
| Exigences physiques | physique faible · soulever 50 lb · ordinateur élevé |
| Langues | English |
| Permis de conduire | exigé |
| Formation | Secondaire (DES) (exigé) |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Amacon
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Live Well. Work Well. Play Well.
Description complète de l’entreprise
Driven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canada’s most influential real estate development and construction firms. Amacon’s vision is to continue to be one of Canada’s largest and most successful builders for decades to come. Laying the foundation with excellence today, Amacon controls all aspects of the development process including: Site Acquisition Project Design Development Construction Marketing and Sales With five decades of development and construction expertise, a precise level of design and craftsmanship is evident in all the homes and commercial developments that Amacon builds. To create a product with long-term value, it is imperative to understand a customer’s wants and needs. With ongoing market research, Amacon is able to provide a product that is both innovative and functional. At Amacon, our dedication to service and customer care stands behind everything we build. All new Amacon homes are backed by a 2/5/10 warranty, the most comprehensive third party coverage in North America, if not the world. And our knowledgeable staff’s commitment to excellence includes superior after sales customer care, earning Amacon the loyalty of thousands of satisfied homowners over the years.
- Abonnés LinkedIn
- 4 923
- Personnes associées sur LinkedIn
- 188
- Bureaux déclarés
- 856 Homer Street, Suite 500, Vancouver, BC V6B2W5, CA
- 1 Yonge Street, Suite 601, Toronto, ON M5E 1E5, CA
- 800 18th St, Suite 300, Denver, Colorado 80202, US
- 1 Tache St, Suite 201, St Albert, Alberta T8N 1B4, CA
- Catégories d’activité
- Business Development
- Property Management
- Autres noms enregistrés
- Amacon
- Spécialités
- Property Development
- General Contractor
- Property Management
- Construction
- Commercial Development
- Marketing
- Sales
- Project Design
- and Customer Service
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Driven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canada’s most influential real estate development and construction firms. Amacon’s vision is to continue to be one of Canada’s largest and most successful builders for decades to come. Laying the foundation with excellence today, Amacon controls all aspects of the development process including…
| Champ | Valeur |
|---|---|
| Secteur | Real Estate |
| Taille | 201-500 employees |
| Siège social | Vancouver, BC |
| Type d’organisation | Privately Held |
| Spécialités | Property DevelopmentGeneral ContractorProperty ManagementConstructionCommercial DevelopmentMarketing Sales Project Designand Customer Service |
| Offres sur Jobsy | 15 |
| Voir la page |
About Us
Wentworth Hospitality Group is a leading hospitality group in Canada. We pride ourselves on our attention to detail, continuously innovating and improving, we strive to set new standards in the hospitality industry. At Wentworth, we are more than just a place to stay or dine; we are a destination where lasting memories are created, and guests feel genuinely appreciated and at home.
Wentworth features two standout hotels, the Loden Hotel and the Arden Hotel. The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally; located in the Coal Harbour neighbourhood of downtown Vancouver. The Arden Hotel is a boutique hotel where thoughtful design meets genuine hospitality; located in the heart of downtown Vancouver, this West Coast–inspired boutique hotel seamlessly blends into the city’s urban fabric.
Position Summary
The Reservation Specialist plays a vital role in managing guest bookings and inquiries, ensuring accuracy, efficiency, and a high level of personalized service. Reporting to the Director, Guest Operations, this role excels in strong communication skills, has excellent attention to detail, and a collaborative spirit to support both individual and group reservations while maintaining the integrity of our guest experience standards.
Position Responsibilities
- Manage guest reservations and operate property management systems (PMS) in accordance with hotel standards.
- Respond to phone and email inquiries, assisting guests with booking, modifying, or canceling reservations.
- Provide accurate information regarding room types, amenities, rates, and hotel events.
- Ensure seamless integration of online bookings into the PMS and verify reservation accuracy.
- Promote hotel services and amenities to enhance the guest experience, demonstrating expert product knowledge.
- Secure reservations by accurately recording guest details and processing payments.
- Maintain and monitor group blocks, ensuring accurate reporting and coordination with the Accounting Department for commission and deposit reviews.
- Collaborate with internal departments to ensure accurate room inventory and support group billing reconciliation.
- Liaise with travel agencies, corporate clients, and individual guests to confirm and manage bookings.
- Address and resolve guest concerns related to current or future reservations with professionalism and discretion.
- Support additional administrative and operational tasks as required.
- Other duties as required.
Experience & Qualifications
- Education: High school diploma, or post-secondary schooling.
- Experience: Minimum of 3 years experience within hospitality or customer service is an asset.
- Strong communication skills, both verbal and written with the ability to interact with guests, colleagues and leadership.
- Strong attention to detail with the ability to multi-task in a fast-paced, dynamic environment.
- Highly organized with the ability to problem-solve, by remaining calm and resourceful under pressure.
- Experience with group bookings and coordination is an asset.
- Multilingual abilities are considered an asset.
- Flexible availability, including weekends, holidays, and peak periods.
- A valid driver’s license and abstract is required.
- Must be able to lift and move items weighing up to 23 kg.
- Computer Skills: Proficiency in property management systems and Microsoft Office Suite.
Physical Requirements
This position requires the ability to sit and/or stand for long periods of time.
Work Schedule
This position may be part-time or full-time and generally consists of eight-hour shifts. Flexible scheduling is available by mutual agreement, and weekend work may be required.
Additional Information
Wentworth is an equal-opportunity employer who offers competitive compensation packages. We thank you for your interest in this position but only those who are short-listed for an interview will be contacted.
Please apply through wentworthhg.com via the link provided: https://amacon.bamboohr.com/careers/507
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