Residential Community Support Workers (Kelowna - Casual Pool)

The Program

At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.

Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $70 million.

Taproot is hiring Social Services workers to care for the individuals within our program in Kelowna.

Village House is a spacious, newly renovated assisted living home nestled in the hills of Kelowna, BC, designed specifically for young adults with high and complex medical needs. The home is equipped with modern medical technology—including ceiling and mobile lifts, accessible bathrooms, and enhanced safety features—to ensure comfort, dignity, and seamless clinical support. Grounded in trauma informed practice, Village House promotes a safe, structured, and predictable environment where residents can feel secure and empowered. Our team designs and evaluates individualized programs that support healthy development, involve families, and reduce potential trauma triggers. Staff work collaboratively to build strong, positive relationships and create a healing, supportive atmosphere where each resident can thrive.

The Position

We are currently hiring for the following roles, in a casual / on-call capacity, with the opportunity to apply for part-time and full-time positions, as they become available:

• Residence Workers
• Awake Residential Night Workers

Employees must be available to work a variety of roles and shifts such as weekdays, weekends and evening shifts, that could include (but not limited to) scheduling of 0700-1500, 0800-1600, 1300-2100, 1600-2400 and 2400-0800.

These positions require experience working with high needs adult populations and a strong understanding of complex care environments.

Once hired, Casual/On Call employees are contacted to work a variety roles and shifts (based on availability) to cover staff illness, LOA, vacation etc. in 24-hr/7 programs located in Kelowna.

In Your Role You Will

• Participate in assessing, setting goals, and planning (individual program plans, personal service plans) for individuals in the program; document, implement and contribute to program evaluation.
• Provide life skills training such as meal preparation, housekeeping, personal care skills and personal finance; implement personal service plans.
• Assist clients with activities of daily living such as feeding, lifts, transfers, hygiene, grooming and toileting, including transfer of function duties such as gastrostomy feeding, tracheostomy management, and suction and bowel management as required.
• Participate in various client-focused activities in accordance with care plans.
• Recognize, analyze and deal with potential emergency situations such as client’s aggressive behaviour to ensure no harm comes to the client and/or the public; reports problems to supervisor.
• Administer medication to clients in accordance with established policy and procedures.
• Assist with case management by identifying potential problems and reporting any difficulties; provide input to counselor or professional regarding the development of appropriate program plans to achieve residents’ objectives; contributes to the evaluation of residents’ progress and prepare reports.
• Provide emotional support and feedback to residents and their families.
• Transport and assist residents to appointments, shopping or leisure activities; operate motor vehicles safely and legally while transporting clients or on Taproot business.
• Perform residential maintenance and housekeeping duties such as laundry, sweeping, mopping floors, mowing lawns, inventory, shopping, cleaning equipment and food services.
• Maintain reports such as statistics, logbooks and daily activities relating to clients.
• Identify social, economic, recreational and educational services in the community that will meet clients’ needs; maintain liaison with other agencies, professionals, government officials, and the community.
• Utilize practices that promote health, welfare, safety and security of persons served.
• Participate in the OHS Committee as required.
• Perform miscellaneous job-related duties as required.

***Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

• A certificate, diploma or degree in one of the humanities, social work or related field. Other combinations of education and experience may be considered.
• Minimum of one year recent related experience in a community-based setting, or a combination of relevant education and experience.

• Previous experience with operating a licensed home and trauma informed practice
• Training in substance use is an asset
• Training / work experience dealing with sexually intrusive behaviours is an asset
• Familiarity with Housing First, Harm Reduction and Employment First initiatives
• Valid CPR/First Aid, WHMIS, and Food Hygiene and Sanitation certificates
• Valid Class 5 BC Driver’s License and clean driver’s abstract
• Mandt and/or Non-Violent Physical Crisis Intervention Certificate and Conflict Resolution Certificate
• Positive behavior supports experience

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we’re building a company we’re proud of.

Our Employees Enjoy

• Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends
• Work/life balance
• Learning and career development opportunities
• Competitive wages and salaries (per collective agreement)
• Paid vacation and benefits for eligible employees
• Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
• Matching RRSP plan for eligible employees within Alberta
• Professional development opportunities and job-related training
• Employee and Family Assistance Program
• Long Service Milestone rewards
• Employee referral bonus program
• A values-driven workplace — as a Certified B Corp, we're committed to using business as a force for good

For more information on Taproot Community Support Services visit our website: taproot.ca

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.

Equal-Opportunity Employer
Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.
We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.