Retail Associate - Grandbend Stirling Sands Vineyards

Job Summary

Reporting to the Front of House Manager, the Sales Associate will provide an exceptional experience to all guests of Grand Bend Stirling Sands Vineyards. This frontline role involves supporting the retail operations by providing customer service and maintaining the merchandise area.

Roles and Responsibilities

Under the supervision of the Manager on Duty, duties and responsibilities include, but are not

limited to, the following:

• Provide excellent customer service to all guests of the Stirling Sands merchandise area.
• Welcome guests to the store by actively seeking them out and asking open-ended questions to determine their needs.
• Demonstrate knowledge of all products under the Cowbell and Stirling Sands brands by describing benefits and features of products.
• Maintain stock levels and visual presentation of merchandise.
• Process purchases, returns, and exchanges.
• Manage cash flow, additional payment methods, and inventory count when Opening and Closing the Stirling Sands store.
• Stock beer fridge and put away orders.
• Other duties as assigned.

Qualifications and Requirements

• Smart Serve Certification or ability to acquire Smart Serve Certification before commencing employment.
• Previous experience working in a customer service environment.
• Excellent oral and written communication skills with a strong customer service disposition, and the ability to communicate effectively in the English language.
• Ability to work well under pressure with strong multitasking skills, maintaining a sense of urgency and momentum.
• Ability to work well as a team and support team members when required.
• Ability to build rapport with guests by creating an informative and pleasant guest experience.
• A strong attention to detail.
• Strong organizational and time management skills.
• Demonstrated experience working with computers and/or tablets and demonstrated experience handling cash.
• Experience working with a POS system (preferred).
• Ability to work a flexible schedule including weekdays, evenings, weekends, and holidays as needed.

Working Conditions

• Position may require long periods of standing and walking.
• Required to work in a busy, open area which may result in constant interruptions.
• Required to spend long hours concentrating which will require attention to detail and high levels of accuracy.
• Heavy lifting is required for putting some large orders away and retrieving stock.
• Potential to work outside of normal business hours.

Blyth Brewing & Distilling Inc. is an equal employment opportunity employer committed to diversity and inclusion. Blyth Brewing & Distilling Inc. is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will work with applicants requesting accommodations at any stage of the hiring process.