Retail Sales Manager

About Imagine Wireless

Imagine Wireless Inc. is an authorized Rogers dealer committed to providing exceptional wireless solutions and outstanding customer experiences within our communities.

Through our partnership with Rogers, we offer customers access to industry-leading wireless products, services, and technology solutions while delivering personalized support through our knowledgeable retail teams.

At Imagine Wireless Inc., our people are the foundation of our success. We are looking for passionate Store Managers who can inspire teams, deliver exceptional customer experiences, and help drive store performance.

About the Role

As a Store Manager, you will be responsible for leading daily store operations, developing a high-performing sales team, and creating an environment where employees and customers feel valued.

You will act as a leader, coach, and brand ambassador while ensuring the store achieves operational excellence, sales objectives, and outstanding customer satisfaction.

What You'll Do

Leadership & Team Development

Lead, coach, and motivate a team of Retail Sales Associates to achieve individual and store goals.

Create a positive, inclusive, and performance-driven team culture.

Support recruitment, onboarding, training, coaching, and ongoing development.

Provide regular feedback and recognize team achievements.

Help team members develop their skills and identify opportunities for career growth.

Store Operations & Performance

Drive sales performance by achieving store targets and key performance indicators (KPIs).

Deliver exceptional customer experiences by ensuring every interaction is professional, solution-focused, and customer-first.

Manage daily store operations, including scheduling, inventory management, merchandising, and reporting.

Maintain accurate cash handling procedures and operational standards.

Ensure compliance with company policies, procedures, and safety standards.

Customer Experience

Build strong relationships with customers by understanding their needs and providing personalized wireless solutions.

Ensure customers receive accurate information regarding devices, plans, promotions, and services.

Resolve customer concerns professionally while maintaining a positive experience.

What We're Looking For

You are a motivated retail leader who enjoys developing people, achieving results, and creating exceptional customer experiences.

You bring:

Previous retail management or leadership experience.

Experience in telecommunications, wireless retail, or technology sales is considered a strong asset.

Strong coaching, communication, and problem-solving skills.

Ability to motivate teams and achieve sales objectives.

Strong organizational skills with the ability to manage multiple priorities.

A customer-focused mindset and commitment to deliver excellent service.

Ability to consistently commute to the assigned store location is required.

Availability to work flexible retail hours, including evenings, weekends, and holidays, based on business needs.

Why Join Imagine Wireless?

At Imagine Wireless, we believe our employees are the foundation of our success. We invest in our people and provide opportunities to grow within our organization.

You will enjoy:

Base hourly rate with commission bonus structure.

Health and Wellness accounts, sales incentives and performance rewards.

Employee discounts across Rogers & Fido services including home services.

Training, coaching, and ongoing development opportunities.

Imagine Wireless is committed to creating an inclusive workplace where every employee feels respected, valued, and supported.

We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives. We are committed to providing an accessible recruitment process and reasonable accommodation for candidates who require support during the hiring process.