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Rider Support Representative

@ OneUp Components

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Squamish, Colombie-Britannique

Temps plein
Postuler
SIGNAUX

En bref

OneUp Components is hiring a Rider Support Representative for its in-office Squamish team, a full-time role answering written customer support requests from riders worldwide. The work involves warranty support, customer service logistics and product knowledge. The posting states a salary of $48,000 to $52,000 CAD per year, a 36-hour average week, 10 paid vacation days, an annual performance bonus and fully employer-paid group health and dental insurance.

Responsabilités :

  • Answer written customer questions about OneUp and bicycle components
  • Provide warranty support to riders worldwide
  • Handle customer service logistics on a global scale
  • Help customers get back on their bikes

Résumé des exigences :

  • Background in bike shops, such as service writing or mechanic work
  • Comfortable with Google Workspace and CRM software, HubSpot ideal
  • Typing speed of 45+ WPM
  • Detail-oriented and able to learn technical systems quickly
  • Legal working status in Canada

Outils et compétences

Google WorkspaceHubSpotCRM software
Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur
Non fourni
Première détection par notre source
2026-11-15
Mise à jour du dossier source
2026-11-15

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine36
Horairejour
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
Avantages mentionnésCongés payés généreux, Prime de rendement, Repas gratuits ou à rabais

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

OneUp Components

Toutes ses offres
ChampValeur
Offres sur Jobsy1
Description

This position is at our Squamish office, there is no remote work option

Our Rider Support team answers the needs of OneUp Components customers from around the world. We field questions, provide warranty support and tackle the full spectrum of customer service logistics on a global scale. Each member of our team is empowered to find solutions for riders just like them...to do what’s needed to get riders back on their bikes.

KEY RESPONSIBILITIES

  • Get customers back on their bikes. Use your technical bicycle knowledge and our refined processes to provide stellar support. No calls, all written
  • Manners. Our people are impeccable in their empathy and show it through light, helpful and kind communications
  • Knowing the product. Deploy your hands-on understanding of OneUp and bicycle components so you know exactly what our customers are inquiring about and how to help

WHAT YOU BRING TO THE TABLE

  • Problem-solving passion. You find genuine satisfaction in helping people
  • Experience. A background in bike shops (service writing, mechanic) is a massive plus
  • Tech-savvy. You’re comfortable with Google Workspace, CRM software (HubSpot experience is ideal), and you type 45+ WPM
  • Detail-oriented. You learn fast, retain technical systems, and stay organized
  • Positive attitude. You’re solution-minded and add energy to your environment
  • You have ongoing legal working status in Canada and want to enter the bike industry with a top local employer

This in office, Squamish based position is for 9 full-time days out of every 10; every second week you will have an extra day off.

The position assumes a Monday-Friday schedule with every second Friday off

8 hours/day with a 30-minute paid lunch break. (36h / week average), flexible hours within reason and approval. You will accrue 10 paid vacation days per year to start

Dependent on skill set, qualifications, and experience the compensation range for this role is $48,000 - 52,000 CAD year, paid semi-monthly

  • Eligible for an annual performance bonus + fully employer-paid group health and dental insurance

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