Route Customer Representative (Delivery Driver)

Classification: Exempt for Commission/Non-Exempt for Hourly

The Route Customer Representative supports the Service Department by delivering products, providing exceptional customer service, maintaining customer relationships, and identifying opportunities to promote additional products and services. This role is also responsible for supporting route operations and resolving service concerns.

Hourly base pay: 26.25

About Us:

We are Alsco Uniforms. We've been committed to our customers since 1889, proudly pioneering the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers’ operations.

At Alsco, our diverse workforce drives performance, innovation, and exceptional service. We're looking for individuals who want to build a rewarding career while making a meaningful impact. Explore how Alsco helps you build a successful career with competitive compensation, benefits, and ongoing opportunities for growth.

Join our team and build your career with Alsco Uniforms!

Key Responsibilities

• Load and unload products and move carts weighing up to 500 pounds while providing outstanding customer service.
• Build and maintain strong relationships with customers and communicate effectively with decision-makers.
• Proactively identify and resolve customer service concerns.
• Follow established Service Standard Operating Procedures (SOPs) for installations, deliveries, and account management.
• Maintain accurate inventories, route books, customer files, and related documentation.
• Process customer payments, credits, and change orders accurately.
• Prospect with potential customers within assigned routes; refer leads to the sales team
• Conduct daily vehicle inspections and maintain a clean, safe, and well-organized truck.
• Monitor customer accounts and report customer feedback, competitive activity, and service opportunities.
• Collaborate with Service, Sales, and Operations teams.

Qualifications

• Must be at least 21 years of age.
• Valid driver’s license required; CDL required when applicable.
• Maintain an acceptable driving record free of chargeable accidents, excessive speeding, and other serious safety or traffic violations.
• Excellent verbal and written communication skills in English.
• Ability to understand and follow written and verbal instructions.
• At least two years of relevant experience in customer service, delivery, or other public-facing work.
• Strong customer service, organization, and problem-solving skills.
• Willingness and ability to support other Service Department team members as needed.

Physical Requirements and Work Environment

• Ability to accurately distinguish colors and sizes.
• Ability to stoop, pull, push, reach overhead, and lift up to 75 pounds.
• Ability to move loaded carts weighing up to 500 pounds.
• Daily travel on public roads and frequent movement in and out of customer locations.
• Work may take place in loading areas, industrial laundry facilities, service centers, depots, and both indoor and outdoor environments.
• Ability to safely operate company vehicles and work in a variety of customer and facility settings.

Our Benefits:

• Registered Pension Plan (RPP)
• Extended Health Care, Dental Care
• Life Insurance, Disability
• Accidental Death and Dismemberment (AD&D)
• Employee Assistance Program (EAP)

Benefits may vary for positions covered by a collective bargaining agreement.

Accommodation:

Alsco Uniforms is an equal opportunity employer. All qualified applicants are considered without regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, or gender expression.

In accordance with Accessible Canada Act, we are committed to providing accommodation for people with disabilities in all aspects of the recruitment and selection process. If you require accommodation or special assistance, please contact the branch with your request.

Thank you for your interest in joining Alsco Uniforms. Employment is contingent upon successful completion of background and safety sensitive drug screening.