Première détection par notre source: il y a 26 jours
RQ08452 - Specialized IT Consultant - Intermediate
@ Rubicon Path
Toronto, Ontario
En bref
Rubicon Path is hiring an intermediate Specialized IT Consultant to give daily Tier 2 payroll and HRIS support to 177 clients using the Quadrant Workforce application. The role covers 31,000 healthcare employees, involves triaging and resolving tickets through the Footprint system, and requires a payroll certification and healthcare sector experience.
Responsabilités :
- Provide daily Tier 2 payroll and HRIS support to 177 clients
- Prioritize scheduled and urgent support requests
- Liaise with DBAs, system, network and security teams
- Identify application defects and perform root cause analysis
- Follow service management processes and suggest improvements
Résumé des exigences :
- Payroll certification required
- Experience with Quadrant Workforce
- 5+ years in service management with remote clients
- 2+ years in healthcare industry
- Knowledge of personal health information legislation
- Strong customer service and communication skills
Outils et compétences
Source et dates
Type de source non vérifié · manatal
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-10-15
- Mise à jour du dossier source
- 2026-10-15
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | TI |
| Expérience | 2 an(s) et plus |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Permis et certifications | Payroll Certification, OTR, AODA compliance |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Rubicon Path
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 578 |
Responsibilities:
- Provide daily ongoing Tier 2 subject matter expertise to 177 HRIS clients, providing payroll guidance with the Quadrant Workforce application, HR, Payroll, Scheduling, Leave Management and QSS modules for accurate and timely payroll to 31,000 healthcare employees through the Footprint ticketing system or other mechanism
- Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
- Liaise between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts, CRA, CPA for payroll related legislative changes as required
- Identify application defects and assist in complex trouble shooting and root cause analysis
- Follow all established Service Management process and identify opportunities for improvement.
SkillsExperience and Skill Set Requirements
Public Sector Experience 5%
· 2+ years of experience working in the healthcare industry
· Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health
Technical Skills
Knowledge and Skills/Experience: 45%
· Microsoft Great Plains 2016, 2018
· Logibec MMS (Materials Management System)
· BSSI HFM (Health Financial Management)
· Logibec Quadrant Workforce
· Payroll Certification
· OTR
· AODA compliance
· MS Teams
· MS Excel
· MS Power Point
Service Management Skills 30%
· Knowledge of Service Management Processes with 5+ years experience in supporting remote clients.
· Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
· Experience with Footprints Ticketing Application
Management and Communication Skills 20%
· Proven track record for building strong working relationships
· Strong interpersonal, and verbal and written communication skills
· Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
· Excellent analytical, problem-solving, and decision-making skills
· Ability to apply strong listening skills to facilitate issue resolution
· A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines
MUST HAVES:
Logibec Quadrant Workforce
· Payroll Certification
Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
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