RQ09028 - Systems Administrator/Operations Support Specialist - Senior

Description

Deliverables: Maintaining onsite and remote services for KTLO-Monitoring, Maintaining and supporting mainframe batch processing.

Key Responsibilities:

• End to End monitoring of mainframes Scheduling and batch processing systems 24/7/365 to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Technical supports as needed. These services include critical, essential, time sensitive public facing applications, websites, systems, subsystems which are hosted in OPS Guelph and Kingston data centres.
• Responsible for analysis, investigation and resolution of production batch processing failures.
• Responsible for escalation of batch processing incidents to technical support teams, clients and management.
• Provide Operational system updates/upgrades and address issues involved during these tasks.
• Implementing batch and online system Change requests.
• Ensuring Service level commitments to ITS clients and stakeholders and broader public sector agencies are met.
• Participating in developing and delivering related training communications and procedural documentation.
• Participate in Yearly Systrust Audit.
• Plan and participates in semi Annual Disaster/contingency recovery exercises. Running and testing recovery procedure and plans on all application systems. 1
• Responsible for providing specialized automated scheduling expertise and to advice to peers and clients regarding batch processing scheduling options.1
• Responsible for modifying the automated scheduling tools to meet client needs for increased operational efficiency.1
• Responsible for providing technical expertise and guidance relating to technical standards for production batch processing and the use of automated scheduling tools.1
• Providing technical expertise in the area of job optimization, problem analysis and use of processing utilities.1
• Planning, leading and performing development testing and implementation of new automated schedules for clients and in-house applications within established time frames.1
• Co-ordinating the collection of data for statistical analysis of production performance results to use in assessing workload and production scheduling.

SkillsExperience and Skill Set Requirements

Evaluation Breakdown

1. ZOS mainframe support - 25%

Parameters:

• 5-8+ years of demonstrated experience supporting large zOs mainframe systems and applications eg TSO/ISPF and JCL

2. CA7 - 25%

Parameters:

• 5-8+ years of demonstrated knowledge of CA7 automated scheduling tools and client scheduling process, batch and online applications IMS and DB2.

3. Documentation and Communication skills - 5%

Parameters:

• Demonstrated knowledge of Incident and Change Management activities
• Demonstrated ability for strong documentation and writing skills.
• Demonstrated experience in presentation, verbal and written communications skills.

4. Technical and problem solving - 5%

Parameters:

1. Demonstrated abilities to administer and maintain continuous operations of production scheduling and batch processing.

5. Service Management tools - 5%

Parameters:

• Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.

6. Communications, Collaborations and analytics tools - 5%

Parameters:

• Demonstrated knowledge of OS365 Suite of products Demonstrated Ability to review and access ongoing and changing client requirements.

Must Have:

• 5-8+ years of demonstrated experience supporting large zOs mainframe systems and applications eg TSO/ISPF and JCL
• 5-8+ years of demonstrated knowledge of CA7 automated scheduling tools and client scheduling process, batch and online applications IMS and DB2.
• Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.