Première détection par notre source: il y a 18 jours
Scheduling Specialist
@ Senior Helpers Parent Account
Vancouver, Colombie-Britannique
En bref
Senior Helpers Parent Account is hiring a Scheduling Specialist to coordinate and manage caregiver and client schedules for home care. The role covers building and updating shifts, handling callouts and conflicts, tracking caregiver records and timecards, and acting as the main contact for client families.
Responsabilités :
- Schedule and coordinate caregivers to client care plans
- Handle callouts, late arrivals and scheduling conflicts
- Track caregiver records, licenses and insurance expirations
- Audit timecards against scheduled hours
- Act as point of contact for client families on staffing
Résumé des exigences :
- High school diploma or GED required; associate degree preferred
- One year or more in staffing, scheduling or logistics preferred
- Customer service experience preferred
- Knowledge of home care or healthcare staffing preferred
- Strong multi-line phone and multitasking skills
Outils et compétences
Source et dates
Type de source non vérifié · hireology
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-10-23
- Mise à jour du dossier source
- 2026-10-23
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Administration |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Formation | Secondaire (DES) (exigé), Collégial (DEC) (préféré) |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Senior Helpers Parent Account
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Senior Care, Only Better.
Description complète de l’entreprise
At Senior Helpers® our goal is to help seniors remain in their homes despite age-related illnesses and mobility challenges. We are a premier provider of in-home senior assistance and operate throughout Ontario. Senior Helpers is proud to lead the industry in providing specialized training for our team members, such as Senior Gems® that certifies our caregivers in Alzheimer's and Dementia care, and the industry’s first formal Parkinson's Care training program.
- Abonnés LinkedIn
- 1 524
- Personnes associées sur LinkedIn
- 36
- Bureaux déclarés
- 650 Kingston Rd, Suite 206, Pickering, Ontario L1V 1A6, CA
- Autres noms enregistrés
- Senior Helpers Canada
- Spécialités
- Senior Helpers
- Senior Home Care Services
- Home Health Care
- In-Home Care
- Alzheimer's Care
- dementia care
- elder care
- elderly companion
- in-home caregiver
- long-term care
- elderly home care
- respite care
- and Parkinson's care
- Le profil indique une agence de recrutement
- Non
At Senior Helpers® our goal is to help seniors remain in their homes despite age-related illnesses and mobility challenges. We are a premier provider of in-home senior assistance and operate throughout Ontario. Senior Helpers is proud to lead the industry in providing specialized training for our team members, such as Senior Gems® that certifies our caregivers in Alzheimer's and Dementia care, and the industry’s…
| Champ | Valeur |
|---|---|
| Secteur | Home Health Care Services |
| Taille | 51-200 employees |
| Siège social | Pickering, Ontario |
| Type d’organisation | Privately Held |
| Spécialités | Senior HelpersSenior Home Care ServicesHome Health CareIn-Home CareAlzheimer's Caredementia careelder careelderly companionin-home caregiverlong-term care |
| Offres sur Jobsy | 85 |
| Voir la page |
This job description outlines the Scheduling Specialists’ objective, primary responsibilities, and/or requirements and qualifications.
Objective: The Scheduling Specialists’ responsibility is coordinating and managing caregiver schedules and ensuring the client's needs are fulfilled. To establish rapport, communicate timely, coordinate, and manage caregiver and client schedules. Ensure overall satisfaction of the caregiver and client, in conjunction with meeting the overall established goals of the office, following the mission statement, policies, and procedures.
Reports to: Director of Operations, Recruiting Manager
Primary Responsibilities (including, but not limited to):
- Manages workload based on SMART Goals and personal initiative and prioritization.
- Select, schedule, and coordinate caregivers based on new and existing clients' assessment and care plan information. Maintains appropriate gross profit margin for each case.
- Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or "callouts" arise. Company schedule must be completed three days before all scheduled shifts.
- Communicate timely and positively any caregiver changes and schedule updates ahead of the scheduled time with the client/family.
- Track and record in company software all instances of assignment refusals, callouts, late arrivals, early departures, etc.
- Manages all caregiver callouts, late arrivals, early departures, and refusals of assignments; takes appropriate action based on company policies
- Communicate and provide input to the internal staff on "Hiring for the Void" regularly.
- May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc., in computer software. Collects new documents as directed, notifies supervisor when new records cannot be obtained.
- Audits timecards regularly to ensure hours match scheduled hours.
- Demonstrate an ability to identify and solve problems; use initiative and sound judgment to make quality decisions.
- Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
- Act as point of contact with the client's family regarding staffing schedules
- Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
- Work with the supervisor to resolve complaints, incidents, and injuries.
This job description may be modified at any time. Other duties and responsibilities may be assigned.
Qualifications
- A High School Diploma or equivalent (GED) is required. An associate degree is preferred or equivalent work experience.
- Previous experience in customer service is preferred.
- A minimum of one year in a staffing/scheduling/logistics position is preferred.
- Knowledge of general home care/healthcare staffing preferred.
- Excellent organization and communication skills.
- Quick-thinking and astute decision-making skills
- Team player, excellent verbal, and communication skills, adaptable in different situations, possess excellent client interaction skills, able to multi-task and work independently.
- Must have experience using telephones with multiple lines, multi-task on several calls, and maintain professionalism and patience within a fast-paced environment.
- Excellent problem-solving and creative-solution abilities.
Journal
Visible seulement par vous. Conservé sur cet appareil, et dans votre compte une fois connecté.