Security Guard/Patient Watch - Healthcare

Role Overview

Healthcare environments require safety, composure, and empathy. In this role, you serve as a vital presence in protecting healthcare staff, patients, and facility visitors. You will maintain site security, assist individuals in distress, and ensure safety protocols are followed across various facilities.

This full-time, on-call position offers an active work environment, competitive pay, and direct paths for career growth within a national security company. If you enjoy helping people, staying active, and responding effectively in dynamic situations, this role provides an opportunity to make a real difference in your community every day.

Compensation and Benefits

• Pay Rate: $25.00 – $26.50 per hour

• Mileage Reimbursement: Provided for regular travel up to 500 km as required for on-call coverage

• Benefits: Comprehensive health, dental, and life insurance options

• Paid Time Off: Paid vacation days

• Uniforms: Provided free of charge, along with a monthly dry-cleaning allowance

• Career Development: Ongoing training and internal promotion opportunities across a national network

What Success Looks Like

Success in this position means staying alert, responding calmly during critical moments, and communicating with warmth and professionalism.

Day-to-Day Responsibilities

• Conduct foot and mobile patrols throughout hospital grounds and indoor facilities to prevent safety hazards and security breaches.

• Manage traffic and access control points for pedestrians and vehicles.

• Assist patients, staff, and visitors who need direction, support, or emergency assistance.

• Respond quickly to emergency calls, medical alarms, and security alerts, maintaining calm under pressure.

• De-escalate tense or challenging situations using strong verbal communication and conflict resolution skills.

• Contact and coordinate with external emergency services (police, fire, and ambulance) when required.

• Write clear, detailed incident reports and maintain accurate daily site logs using computer applications and two-way radios.

• Follow site-specific safety guidelines, emergency procedures, and confidentiality standards.

Long-Term Success

• Master site-specific post orders and safety protocols across multiple healthcare settings.

• Build trusted, positive working relationships with healthcare staff, supervisors, and co-workers.

• Develop your security skills to prepare for leadership and specialized security roles.

What You Need to Succeed (Must-Haves)

• Valid Alberta Security License (or the ability to obtain one prior to start date).

• First Aid and CPR Level C certification.

• Valid Class 5 Driver’s License and access to a reliable personal vehicle.

• Willingness to travel up to 500 km regularly for shift coverage (mileage reimbursed).

• Full availability to work flexible shifts, including nights, weekends, and on-call call-outs.

• Physical ability to walk 18–20 km per shift, stand for long periods, and navigate stairs repeatedly.

• Strong English communication skills, both written and spoken, with the ability to write comprehensive reports.

• Legal authorization to work in Canada.

Nice-to-Haves

• Prior experience in healthcare security, active security work, or customer service.

• Formal training in crisis intervention, de-escalation techniques, or non-violent conflict resolution.

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.