Security - Patient Watch

Overview

In a healthcare setting, safety and compassion go hand in hand. The Patient Watch role exists to provide dedicated, one-on-one safety monitoring for patients who may be at risk of harming themselves or others. Positioned within local hospitals and medical facilities, your presence helps maintain a calm, secure environment for patients, clinical staff, and visitors.

If you are looking for meaningful work where your vigilance directly protects vulnerable community members, this position offers a steady routine, comprehensive paid training, and a starting point for a rewarding career in healthcare security.

What Success Looks Like

Success in this role means staying alert, professional, and empathetic during every shift. You will work closely alongside hospital personnel, acting as an extra set of eyes and ears to ensure patient safety and security.

On a daily basis, you will:

• Provide continuous, direct observation of assigned patients to ensure they remain safe and secure.

• Use calm communication and non-physical de-escalation techniques when patients display distress or agitation.

• Maintain detailed interaction logs and report any changes in patient behavior immediately to hospital staff and security leads.

• Screen and welcome visitors with a professional, customer-service-oriented approach while protecting patient privacy and confidentiality.

• Communicate effectively with your team using two-way radios and standard reporting software.

• Remain seated or stationary for extended periods while maintaining complete focus and situational awareness.

Over time, you will:

• Build strong, trusted working relationships with healthcare professionals and hospital staff.

• Develop deep familiarity with healthcare security protocols, safety codes, and emergency procedures.

• Gain valuable experience that can lead to internal career advancement within Paladin Security Group.

Requirements (Must-Haves)

• Licensing Eligibility: Must be at least 18 years old and eligible to obtain a provincial security license in Alberta.

• Clean Background: Must have a clean criminal record and be legally authorized to work in Canada.

• Vehicle & Driver's License: A valid Class 5 driver's license and a reliable personal vehicle. Must be willing to travel to hospital locations within a rural regional radius of up to 500 km (mileage is reimbursed).

• Flexible Availability: Open availability to work full-time hours, including days, overnights, weekends, and short-notice shifts.

• Physical & Mental Focus: Ability to remain fully alert during long periods of sitting and maintain composure during unexpected or stressful situations.

• Communication Skills: Strong verbal and written communication skills in English, with a commitment to maintaining patient confidentiality.

Nice-to-Haves

• Valid Alberta Security License or completion of Basic Security Training (BST).

• Current First Aid and CPR Level C certification (training is provided if you do not have it).

• Prior experience in customer service, healthcare support, or security operations.

• Non-Violent Crisis Intervention (CPI) certification.

Compensation & Benefits

We offer competitive pay and supportive benefits to ensure our team members thrive both on and off the job.

• Pay Rate: $23.00 per hour.

• Travel Allowance: Reimbursed mileage at company rates for required regional travel.

• Paid Training: Full training provided, including Healthcare Security Training and First Aid certification.

• Health Benefits: Comprehensive medical, dental, and life insurance coverage.

• Time Off: Paid vacation time.

• Career Growth: Clear pathways for internal promotions and leadership development.

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.