Security - Patient Watch

Role Overview

When patients in healthcare facilities are in crisis or present a danger to themselves or others, dedicated support is required to ensure their safety and the safety of medical staff. In a Patient Watch role, you provide continuous, one-on-one observation and compassionate monitoring within hospital and clinical settings.

This position is ideal for individuals who excel in calm, attentive observation, strong de-escalation, and professional customer service. You will be part of an essential support system in healthcare environments, responding on-demand to support facilities in Saint Paul and surrounding rural regions.

Compensation and Support

• Pay Rate: $23.00 per hour starting wage.

• Travel Support: Mileage reimbursement provided for travel to surrounding regional sites.

• Provided Training: Comprehensive Healthcare Security Training and First Aid certification courses are provided directly upon hire at no cost to you.

What Success Looks Like

Success in this role requires staying alert, maintaining confidentiality, and handling high-stress situations with composure. On a day-to-day basis, your responsibilities include:

• Providing continuous visual monitoring of patients who require special safety supervision, often involving long periods of attentive sitting.

• Observing patient behavior and immediately communicating any physical or behavioral changes to medical and security personnel.

• Using non-defensive communication and verbal de-escalation techniques to ensure a safe environment for patients, visitors, and clinical staff.

• Maintaining accurate, detailed logs of patient interactions, site activities, and incidents using site reporting systems and two-way radios.

• Screening visitors, adhering strictly to patient privacy standards, and enforcing safety guidelines with professionalism.

• Traveling promptly to designated healthcare facilities upon short notice to fulfill scheduled or on-demand shift requests.

What You Need to Succeed (Must-Haves)

• Flexible Availability: Full open availability to work on-demand and pick up shifts on short notice, including days, overnights, and weekends.

• Reliable Transportation: A valid Class 5 driver's license, a clean driving record, and a personal vehicle capable of traveling to surrounding healthcare sites up to 500 km when needed.

• Clear Background Check: A clean criminal record check and legal authorization to work in Canada.

• Focus and Composure: The ability to remain fully alert during long shifts, sit for extended periods, and respond calmly during sudden emergency or high-stress situations.

• Communication Skills: Clear, professional verbal and written communication skills for patient logging and team coordination.

Nice-to-Haves

• Previous experience in security, healthcare support, caregiving, or customer service.

• Valid First Aid certification, Basic Security Training (BST), or Crisis Prevention Intervention (CPI) training.

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.