Security - Patient Watch - Healthcare

Overview

In a healthcare setting, safety and compassion go hand in hand. As a Patient Watch Security Officer, you play a vital role in protecting vulnerable patients who may pose a risk to themselves or others. Working directly alongside clinical teams, your presence ensures a calm, secure environment where patient care remains the top priority.

This role offers a meaningful entry point into healthcare security, complete with company-paid training, opportunities for career growth, and a supportive team culture. If you are vigilant, empathetic, and thrive in dynamic environments, this position provides an impactful way to serve your community.

What Success Looks Like

In your day-to-day work, you will:

• Provide continuous, dedicated observation for assigned patients while maintaining their privacy and dignity.

• Use verbal de-escalation techniques to manage challenging situations and maintain a calm environment for patients, clinical staff, and visitors.

• Monitor patient well-being and immediately alert nursing staff or security colleagues to any changes in behavior or potential safety risks.

• Maintain detailed, accurate logs of patient interactions, site activities, and incidents using site computers and communication tools.

• Operate two-way radios and follow established safety protocols to coordinate seamlessly with healthcare workers and security team members.

Over time, you will succeed by:

• Building trusted, professional working relationships with hospital personnel, doctors, and security leadership across regional healthcare facilities.

• Exercising sound, calm judgment during emergency response situations with minimal direct supervision.

• Developing strong situational awareness and site-specific knowledge across multiple partner locations.

Compensation and Schedule

Pay Rate: $19.00 per hour

Shift Details: Full-time position working 12-hour shifts (07:00–19:00 or 19:00–07:00). Must have open availability for both day and night shifts, including weekends.

Travel Requirements: Based in Lacombe, AB, with travel required to partner hospital locations in surrounding rural communities (such as Ponoka) within a regional radius. Mileage is reimbursed at standard company rates.

Requirements

Must-Have Qualifications

• High School Diploma or GED equivalent.

• Valid Class 5 Driver's License with access to a reliable personal vehicle for travel between facility locations.

• Full availability to work flexible 12-hour shifts, including overnights, weekends, and on-demand shifts on short notice.

• Ability to remain fully alert, attentive, and seated or standing for long periods during 12-hour shifts.

• Strong communication skills and a high degree of discretion when handling confidential patient information.

• A reliable, professional demeanor with a focus on active listening and conflict resolution.

Nice-to-Have Qualifications

• Current First Aid and CPR Level C certification (training will be provided by Paladin Security for candidates who do not already hold this certification).

• Alberta Security License (Paladin Security provides mandatory security licensing training upon hire).

• Previous experience in customer service, security, community support, or healthcare settings.

What We Offer

• Fully employer-sponsored Security and First Aid/CPR training.

• Comprehensive health benefits, including medical, dental, and life insurance.

• Paid vacation time.

• Mileage reimbursement for required travel between facility sites.

• A clear internal promotion pathway with ongoing professional development.

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Join Our Team

If you are a dependable, observant professional looking to make a genuine difference in healthcare safety, we encourage you to apply. Submit your application today to connect with our recruitment team.