Security Service Technician

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

A Johnson Controls Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and alarm systems from multiple manufacturers. Candidate will possess strong verbal communication skills as they identify the needs of the customer and then inform of next steps and processes to repair system as needed to return full functionality. Candidate will possess skills and experience to inspect said systems to ensure proper functionality and provide written or digital reports to customer and company as needed.

How you will do it

• Locate and alleviate trouble with damaged equipment or wiring.

• Readjust equipment, repair, or replace inoperative equipment and test for operation.

• Performs Installation, repair and/or inspection of intrusion detection, IP CCTV, Access Control systems and alarm systems .

• Assists fellow service technicians with system repairs and completes minor repairs including battery replacement.

• Tests operation of system to the customer monitoring center to properly establish service connectivity.

• Complete all forms accurately and customer paperwork as required.

What we look for

Required

• General knowledge of major security manufacturer platforms, including Bosch/Radionics, Honeywell, DMP, DSC, etc.

• Valid driver's license with an excellent driving record.

• High school diploma

• Ability to pass thorough background checks.

• Willing to work independently or collaboratively within a team setting.

• Open to working out of town, overtime, and participating in on-call rotations.

Preferred

• Ability to read blueprints and schematic drawings.

• Ability to operate hand and power tools.

• Ability to unload ladder from fleet vehicle and climb ladder.

• Ability to always operate fleet vehicle in a safe manner.

• Ability to communicate and provide excellent customer service.

• Ability to obtain a Reliability Security Clearance

**This role is unionized**

Union

Pay Range: $23- $33.44 hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional

candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

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Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.