Security Site Supervisor - New Westminster

We are looking for professional, reliable, and customer-focused Security Site Supervisor to join our team in New Westminster.

In this role, you will supervise the on-site security team, oversee daily operations, and help maintain a safe and secure environment for employees, clients, and visitors.

Scarlet Security & Risk Group (SSRG) is an ISO31000, ISO9001 and ISO45001 certified company and one of Canada's leading security companies. We provide a variety of client-centric security, technology, risk management, and investigation solutions to customers across the country. Our diverse, highly qualified team members and relentless commitment to excellence create superior results for our clients.

Responsibilities

• Plan, prioritize, assign, supervise, and review the work of security staff on site.
• Supervise assigned programs, projects, and site functions as required.
• Coordinate activities with client employees, departments, and contractors.
• Resolve work-related issues and submit detailed reports.
• Conduct training in job duties, safety procedures, and company policies, including completing training checklists and assessments.
• Monitor and evaluate staff performance through report audits and patrol reviews.
• Ensure proper functioning of security systems, identifying maintenance or repair needs.
• Provide exceptional customer service and act as a liaison between clients and staff.
• Respond to incidents and emergencies promptly and effectively.
• Investigate workplace accidents, provide support to injured workers, and complete required reports.

Requirements

• At least 2 years of supervisory experience
• At least 3 years of security experience
• A valid BC Security Licence
• Certified in Occupational First Aid Level 1/Basic Level First Aid
• High school diploma required (Post-secondary education preferred)
• Additional relevant certifications in supervision or personnel management are an asset

Skills

• Excellent communication skills (including phone, email and report writing)
• Experience and demonstrated skills in conflict resolution
• Strong computer skills (including use of TrackTik software)
• Attention to detail and ability to multi-task
• Exceptional interpersonal skills to build and maintain positive relationships with staff and clients
• Strong organizing and planning skills
• Ability to work in a team environment and also without close supervision
• Good physical condition (ability to both sit or stand for long hours)

Schedule: 08:00 am-04:00 pm (Monday-Friday)

Working Conditions

• Work both indoors and outdoors in all weather conditions.
• Perform physical tasks including walking, standing, and occasional lifting.
• May work independently or in a team.
• Flexible to work weekends, holidays, and rotating shifts.

Company Perks

• Pay ranges from $23 to $25 per hour, depending on experience
• Health & dental benefits for full-time employees
• Paid training and subsidies for industry accreditations
• Reimbursement of Security License renewal fees (for full-time employees only)
• Up to $1,000 in referral bonuses when your friends join the team
• Professional Development & Internal Career Growth Opportunities
• A culture of respect and mentorship
• Access to exclusive employee discounts on over 5000 products & services
• Fitness Centre Membership (at Head Office)

Ready to Apply?

Upload your resume and a cover letter explaining why this role aligns with your goals. We're excited to hear from you!

We understand that the ideal candidate is not defined by meeting every single criterion, but by vision, impact, and commitment to our purpose. We are actively working to eliminate systemic barriers in our employment process. If your background demonstrates the strategic capacity and leadership required to drive our mission of reducing inequality, and you are excited by this opportunity, we encourage you to apply and articulate your vision in your cover letter.

At SSRG, all hiring decisions are made by qualified recruitment professionals. AI is not used to evaluate candidates or make hiring decisions.

Due to a high volume of applications, only those selected to move forward in the hiring process will be contacted.