Senior Account Manager - Financial Institutions

What We Need

Corpay is currently looking to hire a Senior Account Manager - Financial Institutions. This position falls under our Cross Border line of business and is located in Toronto, Canada. Reporting directly to the Director Financial Institutions, the Senior Account Manager will work with key areas of the business including Sales, Solutions, Compliance, Cross Border Support and other Functional Departments to ensure long-term growth, retention and profitability throughout the relationship. Ultimately, the position ensures implementation and onboarding milestones as well as payment-based SLAs are met/exceeded to exceed our client’s expectations.

How We Work

As a Senior Account Manager, you will be expected to working our Toronto office. Corpay will set you up for success by providing:

• Assigned workspace in the Toronto office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

Customer Service – Excellence

• Client Focused: Strong relationship-building and communication skills; detail and action oriented, organized, manages multiple priorities and client expectations. Ensures positive team dynamics; liaise with many Cross Functional departments.
• Proactively assists the client throughout the entire payment process; will understand Corpay Go-To-Market strategies, Payment Subject Matter expertise, workflow solutioning, API integration, Corpay Product and Service offerings.
• Must be able to analyze requests and provide information to resolve the need.
• Becoming a trusted extension of client’s team.
• Obtaining and evaluating all relevant information and following Best Practices
• Seeking additional synergies. Work independently and with hybrid team.

Administration– Accuracy and efficiency

• Communicating and coordinating with internal departments to deliver prompt and informative responses to clients
• Resolving all queries in a timely and professional manner; maintain SLAs.
• Performing customer verifications; Know Your Customer’; be compliant and timely with every task.
• Ability to move milestones through established process with accuracy; suggest improvements in processes.

Customer Satisfaction- Deliver unanticipated value

• Providing professional service, managing internal obstacles invisibly to the client.
• Working quickly to resolve customer issues
• Proactively monitor systems and processes within internal systems to ensure outstanding issues are resolved in a timely fashion.
• Providing feedback to management on customer’s experience and preferences for communication, appreciation, and web content

Teamwork- Collaborate across boundaries

• Working with internal sales, trading and support teams, as well as other internal stakeholders, to fully leverage the capabilities of the organization to drive sales and satisfy our customers.

Qualifications & Skills

• 5+ years successful client facing role as an Account Manager servicing Financial Institutions and complex clients
• Location Toronto
• Assets include- Experience in Management, International F/X and Payments, SWIFT and EFT knowledge, working in a dynamic fast paced environment
• Leading and provide fulsome support for an end-to-end process, capturing information and reconciling data
• IT literate with the ability to quickly learn new systems, processes and troubleshoot.
• Ability to handle multiple priorities and time sensitive queries; ownership until resolution

Benefits & Perks

• Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
• Quarterly Commission program
• Optional company match RRSP program
• Virtual fitness classes offered company-wide
• Time-off including major holidays, vacation, sick, personal, & volunteer time
• Discounted gym membership rate
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Pay Transparency

This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is CAD $80,000 to $120,000.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.