Senior Account Manager – Freight Brokerage

Senior Account Manager – Freight Brokerage

Salary: $70,000–$80,000

Location: Guelph, ON

Employment Type: Full-Time

About the Opportunity

Express Employment Professionals is recruiting for a Senior Account Manager to join a growing transportation and logistics team. This role focuses on managing customer accounts, coordinating freight operations, developing carrier relationships, and driving profitable growth, primarily within the US-to-US domestic freight market.

The ideal candidate has strong brokerage experience, excellent negotiation skills, and the ability to manage accounts independently while resolving complex operational challenges.

Key Responsibilities

• Manage customer accounts, strengthen relationships, and identify opportunities for growth and retention.
• Partner with Sales on RFPs, spot quotes, and new business opportunities.
• Oversee shipments from order entry through delivery, documentation, and billing support.
• Negotiate carrier rates, secure capacity, and maintain reliable carrier partnerships.
• Monitor shipments, resolve service disruptions, and coordinate recovery plans.
• Review account profitability, transportation costs, and margins to identify improvements.
• Verify carrier insurance, operating authority, safety, and compliance documentation.
• Maintain accurate shipment records, tracking updates, rate confirmations, and proof of delivery.
• Collaborate with internal teams to resolve operational, billing, and customer service issues.
• Support compliance, cargo security, claims investigations, and team development.

Qualifications

• Minimum five years of transportation, logistics, or freight brokerage experience.
• Strong knowledge of freight operations.
• Experience with carrier procurement, rate negotiation, pricing, and RFPs.
• Understanding of account profitability, gross margins, and transportation costs.
• Proficiency with transportation management systems (TMS) and Microsoft Office.
• Strong communication, organization, leadership, and problem-solving skills.
• Ability to work independently and manage competing priorities.
• Post-secondary education in Business, Logistics, or Supply Chain Management is preferred; equivalent experience will be considered.

What's in It for You?

• Competitive salary of $70,000–$80,000.
• Senior-level responsibility for customer accounts and freight operations.
• Opportunities to build strategic customer and carrier relationships.
• The ability to influence business growth, profitability, and operational improvements.

What We're Looking For

We're looking for an experienced brokerage professional who can manage customer accounts, negotiate competitive rates, and ensure reliable freight execution. The successful candidate will take ownership, solve problems proactively, and balance customer service with profitability.

This opportunity will not be around for long! Apply now!

Send your resume to: [email protected], or call 519-821-4275

Express Employment Professionals (Guelph) is a licensed Temporary Help Agency operating in full compliance with the Ontario Employment Standards Act, Pay Transparency requirements (effective January 1, 2026), the Ontario Human Rights Code, and all applicable Temporary Help Agency regulations. We welcome applications from all qualified candidates and do not require Canadian experience. Applicants are advised that artificial intelligence tools may be used to support initial screening, assessment, or selection processes. Express Employment Professionals provides reasonable accommodation throughout the recruitment process upon request. This job posting and any associated applicant information will be retained for a period of three (3) years in accordance with provincial regulations.