Senior Advisor Consumer Protection Compliance

A career
as a Senior Advisor, Consumer Protection Compliance
in the Retail and Commercial Compliance team at National Bank means
acting as a specialist in consumer protection regulations. In this role, you
will have a tangible impact on the organization through your expertise in
regulatory compliance, your experience implementing compliance frameworks, and
your knowledge of the Bank Act and related regulatory requirements.

Your role

• Lead the design, implementation, and continuous enhancement of the
  Consumer Protection Compliance Framework to ensure alignment with
  applicable regulatory requirements.


• Establish and maintain effective governance through policies, standards,
  controls, monitoring activities, reporting processes, and escalation
  mechanisms related to consumer protection.


• Ensure the consistent application of consumer protection requirements and
  the management of associated compliance risks in collaboration with
  business lines and various control functions.


• Advise stakeholders on the interpretation of laws, regulations, and
  supervisory expectations while providing strategic guidance on regulatory
  and conduct risks.


• Represent the Bank in interactions with regulatory authorities, including
  information requests, examinations, audits, mandatory reporting, and
  industry consultations.


• Develop investigation processes, risk metrics, dashboards, and training
  programs that promote a culture of fairness, transparency, and responsible
  conduct.

Your team

The Risk
Management sector is composed of specialists who work in an agile,
proactive, and collaborative manner to seize opportunities, respond to
regulatory expectations, and continuously improve risk management practices.

Within
the Compliance department, you are part of a team of three colleagues
and report to the Senior Director, Consumer Protection. Our team stands
out for its subject matter expertise, collaborative spirit, and ability to work
with a broad range of stakeholders to support the Bank’s objectives while
ensuring compliance with regulatory expectations. You will play a key role in
shaping and evolving the Bank’s consumer protection framework.

We
strive to offer you maximum flexibility to support your quality of life. This
includes a hybrid work environment as well as a flexible and adaptable
schedule.

The Bank values continuous development and internal mobility. Our
personalized training programs, based on learning through action, allow you to
master your role and develop new areas of expertise. Tools such as the Data
Academy, language training, the Harvard Learning Center, and coaching and
mentoring support are available to you at all times.

Requirements

• Hold a university degree and between 6
  and 10 years of experience in regulatory compliance, legal affairs, or
  risk management within a financial institution.


• Demonstrate strong knowledge of Canadian
  consumer protection legislation and the regulatory environment applicable
  to financial institutions.


• Have experience implementing compliance
  frameworks, governance structures, or risk management programs.


• Possess experience managing
  relationships with regulatory authorities, including examinations and
  regulatory reviews.


• Be able to translate complex regulatory
  requirements into practical, sustainable solutions that meet
  organizational needs.


• Demonstrate strong communication skills
  with senior leadership and experience producing executive-level reporting.

Languages: French, English
Reason to require this language: you will need to collaborate with a regulator/authority/government body outside Quebec.
Required skills: Consumer Protection, Continuous Improvement, Diversity & Inclusion, Initiative, Learning Agility, Process Design, Resiliency, Risk and Compliance Reporting, Standards Compliance, Teamwork

Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!