Senior Associate Product Manager

About the Role

We are looking for a Senior Associate Product Manager who thrives in complex environments and excels at bringing people together to solve meaningful business and customer challenges.

This role is less about technical product ownership and more about managing relationships, driving alignment, and creating clarity where priorities, requirements, and solutions are not always immediately obvious. You will work across multiple stakeholder groups to understand needs, identify opportunities, facilitate decision-making, and help move initiatives from concept to execution. This role will support the Credit Card and Retail Banking lines of business at Canadian Tire Bank.

The ideal candidate is a strong communicator, trusted partner, and natural problem solver who is comfortable working through ambiguity and influencing outcomes without direct authority.

What You'll Do

Build Strong Stakeholder Relationships

• Develop trusted partnerships with business leaders and cross-functional teams.
• Act as a primary point of contact for stakeholders within your product domain.
• Understand diverse stakeholder needs and balance competing priorities.
• Facilitate discussions that drive alignment and shared understanding.

Navigate Ambiguity and Drive Clarity

• Work with stakeholders to define problems, identify opportunities, and evaluate potential solutions.
• Translate broad business objectives into actionable plans and priorities.
• Help teams make informed decisions when requirements or paths forward are unclear.
• Bring structure and focus to complex initiatives.

Drive Strategic Initiatives

• Lead cross-functional initiatives that improve customer experiences, operational effectiveness, or business outcomes.
• Contribute to product and business planning activities.
• Assess opportunities, risks, dependencies, and trade-offs.
• Support the development and execution of product roadmaps and strategic priorities.

Influence and Collaborate

• Build consensus among stakeholders with varying perspectives and objectives.
• Communicate recommendations, decisions, and progress effectively to different audiences.
• Partner closely with technology, design, operations, and business teams to deliver value.
• Foster strong collaboration across organizational boundaries.

Measure and Improve Outcomes

• Evaluate initiative performance using customer, operational, and business metrics.
• Identify opportunities for continuous improvement.
• Use data and stakeholder feedback to support decision-making and prioritization.

What We're Looking For

Required

• 5+ years of experience in Product Management, Strategy, Business Analysis, Program Management, Consulting, or a related field.
• Exceptional relationship-building and stakeholder management skills.
• Demonstrated ability to influence decisions and drive outcomes without direct authority.
• Experience working in environments characterized by ambiguity, competing priorities, and evolving requirements.
• Strong communication, facilitation, and presentation skills.
• Excellent critical thinking and problem-solving abilities.
• University degree in business, finance, engineering, commerce is an asset

Preferred

• Experience in insurance, financial services, or another complex and highly regulated industry.
• Experience leading cross-functional initiatives involving multiple stakeholder groups.
• Knowledge of customer experience, digital transformation, or operational process improvement.

Success in This Role

Success will be measured by your ability to:

• Build trust with stakeholders across the organization.
• Create clarity and momentum in ambiguous situations.
• Align diverse groups around shared goals and priorities.
• Deliver meaningful business and customer outcomes.
• Serve as a trusted advisor and collaborative partner across teams.

Broadband Salary Range: $64,000 – 106,000
Our typical hiring range is between $80,000 and $90,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role. #LI-NZ2

This posting represents an existing vacancy within our organization.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.