Senior Business Analyst

We are seeking a highly accomplished Senior Business Analyst for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a premier business consulting, process re-engineering, and requirements architecture capacity, specializing in guiding complex business transformations, electronic document management modernization, and large-scale application implementations.

As a Senior Business Analyst, you will bridge the gap between diverse operational business units, technical architecture squads, external vendors, and executive leadership. Operating within a hybrid work model in Toronto, you will facilitate discovery workshops, evaluate current-state workflows, identify process gaps and inefficiencies, author comprehensive functional specifications, and assist with procurement documentation such as RFIs and RFPs. This position demands a consultative business analysis authority with deep expertise in digital documentation systems, business process modeling, vendor solution implementations, and change enablement who can articulate business value, build stakeholder consensus, and ensure seamless solution delivery.

Location: Toronto, ON

Assignment Type: Hybrid (2 to 3 days per week onsite)

Contract Duration: 14-month contract

Advantages
High-Impact Digital Transformation: Guide enterprise modernization by transitioning legacy paper-based workflows into modern electronic document management solutions.

Procurement & Vendor Scope: Gain hands-on exposure authoring scopes of work, RFI/RFP documentation, and managing vendor solution integrations.

Balanced Hybrid Model: Enjoy a flexible schedule combining collaborative onsite teamwork in Toronto with remote work days.

End-to-End Delivery Lifecycle: Influence the full delivery spectrum, from current-state gap analysis and business case development to user acceptance testing, training, and operational rollout.

Responsibilities
Gather, analyze, consolidate, and validate business, stakeholder, functional, and non-functional solution requirements across diverse user groups.

Map current-state processes, identify operational bottlenecks and root causes, conduct benchmarking, and design optimized future-state workflows and process diagrams.

Serve as the strategic liaison between operational business stakeholders, enterprise architects, developers, and project management offices.

Facilitate stakeholder discovery workshops and requirement-gathering sessions, defining key performance indicators (KPIs) and operational metrics.

Author detailed business analysis deliverables, including Business Requirements Documents (BRD), business cases, traceability matrices, and executive briefing notes.

Assist with procurement activities by drafting and refining Statements of Work (SOW), Request for Information (RFI), and Request for Proposals (RFP) documentation.

Partner with Quality Assurance (QA) teams to review test strategies, build test scenarios, validate interface workflows, and support user acceptance testing (UAT).

Develop end-user training curriculums, standard operating procedures, and job aids, and conduct user training sessions to accelerate adoption.

Provide onsite deployment support, operational readiness guidance, and post-implementation stabilization across operational facilities.

Prepare and deliver formal presentations, findings, and strategic recommendations to senior leadership and steering committees.

Qualifications
Core Business Analysis & Consulting Requirements
Professional Experience: Minimum 10+ years of business consulting experience alongside 7+ years of dedicated experience as a Business Analyst, Business Systems Analyst, or Process Analyst.

Digital Documentation & Information Management: Demonstrated experience and comprehensive understanding of digital documentation services, electronic content management, and information governance concepts.

Process Modeling & Design: Proven expertise in business process analysis, workflow design, modeling notations, and process diagram development within complex environments.

Requirements Architecture: Extensive track record dealing with complex business challenges, defining functional requirements, and structuring traceability across multi-departmental user groups.

Procurement Documentation: Direct experience contributing to or authoring formal RFI and RFP documentation, scopes of work, and vendor evaluation criteria.

Education: Bachelor’s Degree in Business Administration, Information Technology, or a related discipline (or equivalent practical work experience).

Preferred Assets & Domain Knowledge
Transformation Projects: Experience delivering large-scale digital transformation initiatives, specifically migrating organizations from paper-centric workflows to electronic document platforms.

Enterprise Operations: Familiarity with human resources business processes, municipal/provincial document retention policies, or performance measurement/KPI analysis.

Industry Certifications: Relevant certifications such as Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), or Project Management Professional (PMP) are considered an asset.

Vendor & Cloud Platforms: Experience onboarding third-party vendor solutions and cloud-based services.

Soft Skills & Delivery Attributes
Stakeholder Influence & Communication: Superior written and verbal communication skills with a proven ability to present recommendations in clear business terms and build consensus across technical and non-technical stakeholders.

Analytical Problem Solving: Exceptional diagnostic and critical-thinking capabilities to analyze complex processes, identify inefficiencies, and design practical future-state solutions.

Summary
If you're interested in the "Senior Business Analyst" role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.