Senior Business Analyst – Digital Banking

Job Description

Role Overview

You will be responsible for business and systems analysis activities on medium to large size Digital projects.

The role is responsible for execution of all aspects of requirements delivery – planning, elicitation, analysis and documentation, management, and support – for changes to Business Areas and Technology.

Key Responsibilities

Common Agile BA activities:

• Product Backlog Management: Identify, document, and refine user stories to increase the degree of detail relating to acceptance criteria, assumptions, constraints, and dependencies. Identify Business Rules and Data Elements associated with the user stories.
• Create and maintain Requirements repository – Business rules, APIs, NFRs, Data requirements, etc.
• Lead and facilitate collaborative refinement sessions with your squad (tech, product and design team) to gather feedback and ensure common understanding of requirements.
• Understand the current state from a business perspective and, to a lesser degree, from a technical perspective. Operational impacts will be understood in coordination with the Product Owner and Journey Operations Lead.
• Assist Product Owner in decomposing Epics into User Stories.
• Build and maintain a repository of reusable requirements documentation in Confluence to support future initiatives, following enterprise standards.
• Assist Product Owners in managing risks, assumptions, and constraints for requirements, and communicate to appropriate parties.
• Provide guidance and support to build the capabilities of junior BAs and participate in the BA Chapters, encouraging knowledge sharing and learning across the entire BA practice.
• Sprint Administration: Digital maintenance of sprint activities and user stories in JIRA.

Project Details

• Project: Mobile Banking / Digital Banking
• Project Scope: Business and systems analysis activities supporting medium to large-scale digital banking projects.

Required Technical Skills

• Jira
• Confluence
• iOS / Android
• MS Office Suite

Must-Have Skills, Experience & Qualifications

• 5+ years of experience as a BA/BSA.
• 3+ years of experience on Agile projects.
• Experience with Mobile and Online Banking projects.
• Proven ability to gather Business requirements and Systems requirements independently.
• Excellent attention to detail, analytical thinking, and gap analysis.
• Demonstrated experience with user stories, business and systems specifications, business context diagrams, and business process maps.
• Experience working on large projects over $2 million.
• Recent Banking experience.
• Excellent communication skills required; will be working with BU stakeholders and IT stakeholders.
• Excellent collaboration skills and highly adaptable.
• Strong knowledge of Requirements methodology (planning, elicitation, documentation).
• Bachelor's Degree in a related discipline.

Nice-to-Have Skills

- Previous experience with similar banking projects.

Soft Skills

• Communication skills, written and verbal.
• Analytical skills and critical thinking skills.
• Experience collaborating with Agile project teams.
• Presentation skills.
• Facilitation and elicitation skills.

Success Measures

• Requirements delivered on time and to standard: The Senior Business Analyst gathers, validates, and documents business requirements that stakeholders sign off on. Measured by sign-off rates, change request volume, and on-time milestone completion.
• Stakeholder confidence and adoption: Business and technology partners rely on the analyst to translate needs into solutions, and project outcomes meet agreed business objectives. Measured by quarterly stakeholder satisfaction scores and post-implementation benefits realization against the business case.
• Team leadership and capability growth: The analyst raises the quality of analysis artifacts across the team and contributes to shared standards and practices. Measured by peer and manager feedback.

The expected base salary range for this position is $63 – $75 per hour, depending on experience, skills, and internal equity.

The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location.

For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.

We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.