Senior Business Analyst, Strategy and Process Improvement

Ready to start your next chapter with NAIT?

At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community.

If this opportunity feels like the right fit for you, we encourage you to apply and join us in creating a brighter future – together.

Important Application Deadline Notice

Applications must be submitted by 11:59pm MST on the day before the posting end date shown above, as Workday automatically closes postings at that time.

Internal NAIT Employees

Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site.

About the Opportunity

Please Note: This is a temporary position ending on or before November 30, 2027

The Senior Business Analyst is a generalist enterprise practitioner who helps NAIT translate strategy into measurable improvements in services, processes, operating models, and organizational capabilities. The role is not tied to a specific technology platform. It works across business units and transformation initiatives to frame complex problems, assess current-state performance, clarify desired outcomes, and design practical, sustainable improvements.

Working with leaders, subject-matter experts, project and change practitioners, data and finance partners, and delivery teams, the Senior Business Analyst provides strategic analysis from early discovery through implementation and post-implementation evaluation. The role also strengthens the Business Analysis practice by developing common methods, reusable knowledge, quality standards, and coaching for other analysts and business partners.

The successful candidate will be equally comfortable facilitating executive-level problem framing, mapping end-to-end processes, developing options and business cases, defining benefits, and supporting teams through implementation. Success is demonstrated through better decisions, clearer accountabilities, improved process outcomes, reduced rework, and evidence that intended benefits have been realized.

Key Responsibilities

Strategic and Enterprise Analysis

• Partner with leaders and business units to translate strategic priorities into clearly defined problems, outcomes, capabilities, and improvement opportunities.

• Lead structured discovery, problem framing, options analysis, scenario analysis, and recommendation development for ambiguous or cross-functional issues.

• Assess impacts across people, process, information, policy, technology, governance, and organizational structure.

• Contribute analysis and portfolio insight that improve prioritization, sequencing, investment decisions, and strategy-to-benefits traceability.

• Develop decision-ready business cases and recommendations that clearly articulate value, risks, assumptions, dependencies, costs, and expected benefits.

Facilitation and Stakeholder Partnership

• Design and facilitate productive workshops with diverse participants, including senior leaders, operational teams, subject-matter experts, and delivery partners.

• Build trust across business units, surface differing perspectives, and help groups reach clear decisions, commitments, and next steps.

• Communicate complex analysis through concise narratives, visual models, presentations, and decision materials tailored to the audience.

• Challenge assumptions constructively and maintain an objective, evidence-informed perspective.

Process Improvement and Service Design

• Lead current-state and future-state analysis for end-to-end processes, services, value streams, and operating models.

• Use process mapping, value-stream mapping, root-cause analysis, gap analysis, customer or stakeholder journey analysis, and service-design techniques to identify improvement opportunities.

• Clarify process ownership, decision rights, roles, handoffs, controls, measures, and governance required to sustain improvements.

• Facilitate cross-functional teams to redesign processes, reduce complexity and rework, improve consistency, and strengthen the experience of students, employees, and partners.

• Define practical process measures and support baseline, target-setting, implementation, and continuous-improvement reviews.

Integrated Delivery and Benefits Realization

• Provide end-to-end analysis across initiatives, from intake and concept development through implementation and post-implementation evaluation.

• Lead stakeholder, requirements, impact, solution, and readiness analysis at a level appropriate to the complexity and risk of the work.

• Collaborate with project, change, communications, finance, data, policy, and technology partners while maintaining a business-outcome focus.

• Define measurable benefits, indicators, assumptions, owners, and evidence sources, and support teams in tracking whether intended value is realized.

• Identify risks, interdependencies, unintended consequences, and implementation barriers early enough to influence decisions.

Business Analysis Practice Maturity

• Help establish and improve a single intake approach, service-tier criteria, minimum analysis standards, quality checkpoints, and peer-review practices.

• Develop and curate reusable templates, process models, requirements, decisions, lessons learned, and other institutional knowledge.

• Coach and mentor analysts, business partners, and initiative leads in structured problem solving, process analysis, and benefits thinking.

• Contribute to the Business Analysis Community of Practice and promote consistent, proportionate methods across the organization.

• Support responsible use of AI-assisted analysis through approved use cases, human review, privacy awareness, and quality controls.

• Use service and outcome measures to identify opportunities to improve the Business Analysis service model.

Qualifications

Required

• Degree or diploma in business, public administration, operations, information systems, or a related field. An equivalent combination of education and relevant experience may be considered.

• Minimum of seven years of progressive business analysis, enterprise analysis, process improvement, service design, management consulting, or organizational transformation experience.

• Demonstrated experience leading complex, cross-functional analysis from early problem definition through implementation and outcome evaluation.

• Demonstrated experience with end-to-end process analysis and improvement, including current-state and future-state mapping, root-cause analysis, value-stream analysis, and performance measures.

• Experience developing business cases, options, recommendations, benefits, and decision materials for leaders.

• Strong facilitation, consultation, written communication, and presentation skills.

• Ability to work across business and technical contexts without being tied to a particular technology, product, or platform.

• Must be able to attend work in person at NAIT Main Campus in Edmonton when required.

• Cover letter that describes one example of a complex process or enterprise problem the candidate helped define and improve.

Preferred

• Experience in a post-secondary institution, public-sector organization, or another complex service environment.

• Certification or advanced training in Business Analysis (CBAP or CCBA), Lean Six Sigma, process management, service design, change management, or project management.

• Experience with operating-model design, capability mapping, portfolio analysis, benefits realization, or post-implementation evaluation.

• Experience establishing BA methods, templates, quality standards, communities of practice, or coaching programs.

• Experience using process-modelling standards and tools; BPMN 2.0 knowledge is an asset.

• Experience applying AI-enabled tools to analysis or knowledge work within privacy, quality, and governance controls.

Classification – IT Professional Services II

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Remuneration

Refer to salary range noted on posting, plus a comprehensive benefits package.

The compensation range for this job posting is : $86,686.95 - $114,845.29

Applicants with education credentials earned outside of Canada should have their credentials evaluated by a recognized agency in Canada - Foreign Credential Validation against Canadian Standards - Canada.ca.

NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams.

Please submit a resume and cover letter to be considered for this opportunity.

About NAIT

We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB). We are a proud partner of the Canadian Centre for Diversity and Inclusion. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any assistance or accommodations please connect with us at [email protected].