Business Analyst

About Facility Association

Are you looking to work with an organization that has an impact on the insurance industry? Do you want your voice to have an impact?

At Facility Association, we pride ourselves on being a standout employer in the insurance industry. Our unique business model and size provide unparalleled opportunities, allowing you to collaborate with multiple insurance companies across different provinces and to work with teams across the organization. We offer an exceptional work-life balance, fostering an open and trusting environment, and giving you a diverse and enriching professional experience.

Join our team and experience unparalleled professional development opportunities, where your contributions truly make a difference in the insurance industry and the organization. To learn more about the Association and what we do, visit https://www.facilityassociation.com.

The Opportunity

Facility Association is looking for a Business Analyst to join our IT team.

Reporting to the Director of IT Solutions, the Business Analyst partners with business units to identify and define technology needs and requirements, working closely with technology teams to ensure system solutions meet business requirements and deliver measurable business benefits. Depending on project complexity, this role participates in or leads analysis, development, testing, and deployment activities, and works with end users to implement and evaluate solutions.

This is an excellent opportunity for an experienced Business Analyst with strong Canadian property and casualty (P&C) insurance knowledge who enjoys translating business needs into practical technology solutions and collaborating across teams.

Key Responsibilities

Business Analysis & Requirements

• Plan and lead sessions with business and IT stakeholders to identify and review requirements, issues, and objectives.
• Document current-state systems and processes, perform gap analyses, and identify opportunities for improvement.
• Prepare clear, traceable business and system requirements, including use cases, user stories, process flows, business rules, and screen mock-ups.
• Collaborate with business and IT teams to explore innovative, cost-effective solutions that address business and system requirements.

Solution Delivery, Testing & Adoption

• Participate in system design reviews and demonstrations to verify alignment with business needs.
• Develop project test strategies and plans; participate in or lead functional testing, including execution and documentation of results.
• Assist with or lead training for end users on new applications and business processes.
• Follow up with end users to assess solution effectiveness and coordinate remedial actions when required.

Collaboration & Continuous Improvement

• Engage stakeholders and third-party vendors, communicate decisions clearly, and help build agreement on practical solutions.
• Stay current with insurance processes and related technology developments to identify opportunities to automate, modernize, and improve business capabilities.
• Support the IT team in developing and executing its operational and departmental plans.

Education & Experience

• Post-secondary degree in computer science, business, engineering, or an equivalent field.
• At least five years of Business Analyst experience in the P&C insurance industry, together with strong knowledge of the Canadian P&C insurance sector.
• Strong understanding of P&C insurance operations, processes, and business terminology.
• Experience producing traceable business and functional requirements, including user stories.
• Demonstrated knowledge of the software development life cycle (SDLC) and Agile methodologies.
• Experience writing SQL queries.
• Demonstrated experience leading and supporting successful IT projects.
• Strong proficiency with Jira and Microsoft Office applications, including Excel, Access, Word, PowerPoint, and Visio.

Skills & Competencies

• Strong stakeholder engagement and influencing skills, with the ability to work collaboratively across business and technology teams.
• Excellent written and verbal communication skills, including the ability to explain requirements, ideas, and decisions clearly.
• Strong analytical and problem-solving skills, with the ability to evaluate alternatives and develop practical solutions.
• Effective organization and planning skills, including the ability to manage multiple complex activities and changing priorities.
• Sound judgment, initiative, and attention to accuracy and quality.

Why Join Facility Association?

At Facility Association, you'll have the opportunity to contribute your expertise to work that has a meaningful impact on Canada's automobile insurance industry. You'll join a collaborative environment where professional judgment is valued, ideas are welcomed, and employees have opportunities to contribute across the organization.

Hiring Range: $95,000 – $116,000 per year

Hybrid Role: This position requires on-site attendance at the office one day per week.

Facility Association is committed to providing accommodation for people with disabilities. Applicants are encouraged to make their needs known in advance during the application process.

Facility Association is proud to be an equal opportunity employer and is committed to building a diverse and inclusive workplace.

Please note that only applicants selected for an interview will be contacted.