Senior Business Systems Analyst (ServiceNow)

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The vacant Business Systems Analyst role will report to Leader Process and Operational Excellence as part of a team providing operational oversight for the Real Time Rail payments systems. This role requires strong experience working with ServiceNow.

What You Will Do:

Understand business needs

• Meet with stakeholders to understand problems, objectives, and desired outcomes
• Understand business processes, policies, and controls

Gather and document requirements

• Conduct interviews, workshops, and process reviews
• Translate business needs into functional and non-functional requirements
• Write user stories, use cases, acceptance criteria, and requirements specifications

Analyze business processes

• Map current-state (“as-is”) and design future-state (“to-be”) processes
• Identify gaps, redundancies, manual work, and opportunities for automation
• Recommend process improvements
• Translate between business and IT
• Explain technical concepts to business stakeholders
• Explain business requirements to developers, architects, and technical teams
• Resolve ambiguity ensuring everyone has the same understanding of the requirement

Define system solutions

• Help determine how systems should support business processes.
• Evaluate configuration vs. customization vs. new functionality.

Support development and implementation

• Clarify requirements for developers
• Review proposed solutions against business requirements.
• Participate in sprint planning, backlog refinement and demos
• Help manage scope and requirements changes.

Testing and quality assurance

• Develop or review test scenarios and acceptance criteria
• Support system/integration testing and UAT.
• Validate that the delivered solution meets requirements
• Help investigate and resolve defects.

Stakeholder management

• Facilitate workshops and decision-making
• Manage conflicting requirements and priorities.
• Obtain stakeholder approval/sign-off.

Documentation and governance

• Maintain requirements, process diagrams, decision logs, and system documentation.

What You Bring:

• 5+ years of experience working as a Business Systems Analyst on ServiceNow platform.
• ServiceNow Platform related certifications (ITSM, IRM, SIR, VR etc).
• Extensive experience implementing new solutions and integrations on ServiceNow Platform.
• Eligibility to obtain Security Clearance is mandatory for the role.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity

What We’re Offering:

The hiring range for this position is $120,000 - $135,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

• Generous vacation and wellness days to help you recharge
• Comprehensive employer-paid benefits coverage for peace of mind
• Market-leading employer-funded RRSP program to invest in your future
• Flexible hybrid work model for better work-life balance
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
• Pregnancy and parental leave top-up to support growing families
• Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [email protected]. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.