Senior Client Services Specialist

Our Story

About You:You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You can navigate multiple corporate functions, including global lines of service and corporate centers of excellence. You possess strong interpersonal skills and are willing to take on diverse tasks to achieve the team’s common goal. You value personal and professional growth and are ready to take the next step in advancing your career.If this sounds like you, well, then you will love the culture at Avison Young!About Us:Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.Real estate can have an enormous positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.We care about each other and we have each other’s backs. This makes Avison Young a great place to be a client, and a great place to work. We support the whole person and their complete wellness – economic, mental and physical – because what’s best for our business comes from our people bringing their whole selves to work.Of course we love it here, but outsiders think we’re pretty great too: Avison Young was awarded the prestigious America’s Best Midsize Employers for 2024, presented by Forbes and Statista, Inc. We’re proud to be regularly recognized for our team, services and culture and our team members enjoy comprehensive compensation and benefit programs. Through our customized work options, we give our people the flexibility to create a work environment that puts their overall well-being first. After all, we are powered by people.

Overview

Located in our Calgary office and reporting to the Managing Director and Operations Manager, this role includes daily real estate administrative support in a fast-paced environment. As a Senior Client Services Specialist, you will provide sales, marketing, and research support along with general office administration to our brokers and clients. Your responsibilities will be an exciting mix of providing presentation support, listing and offer preparation, property marketing and client reporting, conducting market research and transaction administration, all while coordinating promotional and post sales marketing materials (under the direction of our marketing team).The ideal candidate will have either a minimum of five years’ experience in the real estate industry and/or a diploma/degree relevant to real estate. This role is suited for someone who is passionate about real estate and whose preference is to have a successful real estate career in an administrative capacity.

Responsibilities

Administration

• Preparation, control, and maintenance of legal documents (letters of intent, offers, proposals, commission agreements, listing agreements, amendments, waivers, extensions, and Multiple Listing Services agreements) throughout the deal and due diligence process
• Maintain and review property listings and manage expiry dates and prepare required documentation
• Maintain records of correspondence for property listings with agents and update client reporting as required
• Work closely with agents on various initiatives and special projects
• Coordinate deal processing with agents and Accounting Department
• Schedule meetings, appointments, property tours and travel plans
• Proofread copy for spelling, grammar and layout making appropriate changes, responsible of accuracy and clarity of final copy
• Provide administrative support for internal and external correspondence including file management, scanning, photocopying, organizing and distributing marketing materials

Marketing

• Organize, create, prepare and produce client specific packages, presentations, and proposals
• Assist with preparation, coordination and assembly of marketing materials for property listings, including brochures, email communications, invitations, signage, and announcements, while maintaining the Avison Young brand throughout all projects
• Update listings on Avison Young website and other locations as advised

Research

• Conduct market information research through various sources including CRM and third-party databases such as MLS, Altus, CoStar etc.
• Prepare property availability surveys and other applicable research and marketing collateral relevant
• Update CRM database with current market and client information

Qualifications

• Minimum 5 years of real estate experience
• Advanced knowledge and efficient use of business suite computer programs including Word, Excel, PowerPoint, Outlook
• Adobe Creative Suite (InDesign, PhotoShop, Illustrator, and Acrobat) experience is preferred
• Possess characteristic traits of independent thinking, self-starting initiative while working well in a team-oriented environment
• Must be able to handle flexibility in task management while having a keen eye for detail
• Ability to read, analyze, interpret and create general business documentation
• Ability to write reports, business correspondence and format presentations
• Excellent and effective verbal and written communication skills
• Excellent proofreading and editing skills
• Ability to multi-task, utilize effective time management skills, and be able to recognize and respond to time sensitive issues and tasks
• Ability to work efficiently under pressure with multiple timelines and with limited direction/ supervision
• Ability to maintain discretion regarding personnel and industry-related matters
• Attitude — positive, always seeking to better our team, reaching out to bring value
• Can own the transcation process
• Strong Leadership and Communication
• Strong Project Management - Can take projects from concept to execution

Our Equal Opportunity Commitment

Avison Young practices as an equal opportunity employer in all services locations around the world. We are committed to building and maintaining a workforce diverse in experience, skills and knowledge with uniformity in service excellence, commitment and integrity.

The firm maintains a strict policy to ensure employment opportunities are equal and do not discriminate based on race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, protected veteran or military service status, or any other elements protected by law.

Avison Young welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates during the recruitment process. For those requiring assistance, information relating to the need for accommodation and accommodation measures will be addressed confidentially.

Avison Young is committed to employing the best talent with the most fair and equitable recruitment practices. Apply with us TODAY!