Senior Counselling Supervisor

Be the Spark! Join our dynamic team at YMCA Camp Pine Crest, where every day is different, and you will always be engaged with meaningful work!

YMCA Camping and Outdoor Education offers outdoor experiences that foster personal growth and build community. After taking part in our programs, children and youth return home more confident, independent, and with new friendships. YMCA Camp Pine Crest is an overnight camp serving children, families, and organizations through naturally focused programs that embody the mission, vision, and outcomes of the YMCA. Camp Pine Crest is made up of 650 acres of Muskoka wilderness surrounded by 3 interconnected lakes with 8km of shoreline; has over 26km of hiking trails and 7,500 sq. ft. of dock and has 60 buildings.

The Senior Counselling Supervisor supports camper care and program quality through the supervision, coaching, and development of the Counselling/MACK Team and guidance provided to Counselling Supervisors. The position works collaboratively with camp departments to support consistent staff supervision, respond to escalated participant and staff concerns, and maintain a safe, positive, and supportive camp environment. The role also supports camp-wide operations through participation on the resource team and serves as the primary contact for the Counselling Team when the Summer Camp Coordinator is unavailable.

In this role, you will:

• Provide leadership to the camp staff team by training, coaching, motivating, monitoring performance, and completing mid- and end-of-summer performance appraisals to support role expectations and camp objectives.
• Guide Counselling Supervisors in responding to complex camper situations, including providing intervention when conflicts escalate and collaborating with the Summer Camp Coordinator and Summer Camp Director on appropriate next steps.
• Supervise assigned Counsellors and MACKs throughout the summer by regularly engaging in programming and providing timely, constructive feedback.
• Support the Summer Camp Coordinator in completing mid- and final appraisals for Counselling Supervisors.
• Support the Summer Camp Coordinator in facilitating pre-camp training for Counsellors and MACKs and provide support during SL-upervisor week training for Counselling Supervisors.
• Plan and facilitate section nights and camper cabin programs.
• Oversee the Counselling Supervisor team in organizing, distributing, collecting, and completing Camper Experience Forms, Parent Letters, Postcards, and Birthday Cards to support consistent family communication throughout camp sessions.
• Communicate with parents and families as needed to address concerns thoughtfully and professionally.
• Set the tone for exceptional customer service on arrival and departure days.
• Support the camp resource schedule, including clubs, one-to-one inclusion coverage, Staff of the Day, dish support, program and cabin support, waterfront guarding support, and Driver on Call responsibilities.
• Build relationships with members, staff, volunteers, and community partners.
• Serve as the primary point of contact for the Counselling Team when the Summer Camp Coordinator is unavailable, supporting decision-making and the appropriate response to camper and staff concerns.
• Perform other duties as assigned.

You bring:

• First Aid and CPR certification that meets Ontario Workplace Safety and Insurance Board requirements and YMCA policies.
• National Lifeguarding Certification is considered an asset.
• Association for Challenge Course Technology Level (ACCT) Level 2 Ropes certification is considered an asset.
• Valid driver's licence is preferred.
• Minimum three years of counselling or directly translatable experience working with children and youth.
• Previous experience supervising and mentoring staff, preferably in a camp setting.
• Strong organizational and administrative skills, including managing documentation, schedules, and camper information.
• Ability to work effectively both independently and with others to achieve optimal collective results.
• Demonstrated ability to work in a team environment.
• Well-developed interpersonal and relationship-building skills, with the ability to establish rapport and communicate effectively with members, staff, and volunteers.
• Ability to provide mentorship and guidance to both inexperienced and seasoned staff.
• Ability to deliver feedback in a timely, professional, and constructive manner.
• Minimum 19 years of age by the start of the contract.
• Flexibility regarding assigned working hours, including days, evenings, overnights, weekends, and holidays, is required.
• Commitment to diversity, equity, inclusion, and building a sense of belonging.

If you are interested in this position and do not possess the necessary certifications and require assistance in attaining them, please indicate in your cover letter. Certain certifications may be eligible for Financial Assistance through the YMCA of Greater Toronto, or through referral to additional programs outside the YMCA that offer similar support. Eligibility is to be determined on an individual basis.

What you need to succeed:

• Commitment to the YMCA's Mission, Vision and Values.
• A commitment to uphold strong, safeguarding practices that protect the safety, well-being, inclusion of children, and youth.
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Oriented, Team Player & Leader, Equity and Wellbeing Promoter.

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2025–2030 strategic plan, Greater Together, which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.